Sofology Anastasia bought 18 months ago. Leather started peeling and was told it’s accidental damage but not covered by sofa shield (owned by Castelan). No explanation of what caused it, just that it’s not covered. Bought the insurance in good faith as sales reps stated it will cover most instances, but obviously not this one! Very frustrating and unimpressed with this company! Also, footstool arrived without legs and was told it would take another 10 weeks for the legs to arrive! Be careful as the insurance company will do anything not to repair!
4 years ago
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