Dreadful. Salesman was a liar. (see below) Offered me 15% discount then when I looked at the invoice done remotely there was no discount. Told me that it was retrospective and that all I needed was a copy of an NHS card and get the discount on line. He said it was not a problem as he could do this in store if i could not get a copy of a card. When i checked on the site it was 10% and as both my NHS friends felt uncomfortable. I returned to the store and the salesman checked with the store manager who said it was too late anyway. If I had a complaint i could only do it online. I demanded to see the store manager who refused to see me and I had to sit in front of his desk. I recorded the whole conversation and only when I pointed this out did things get interesting. They had to use a staff members own purchase discount to get my price. The sofas are dreadful with the electric foot recliner supports all broken. Used to be wood now brittle plastic. 1 may be careless 2 may be unlucky but 3 and 4 design fault. Dont bother with customer service there isn't any. They ignore emails. the my sofoly app no longer recognises me and phone support makes you cry. I have made my own replacement parts from plywood.