I ordered a 2 & 3 sofa set back in June on a 12 week lead time which was pushed back to 16 weeks (covid related - fair enough) only for it to be delivered today and one of the sofas is the wrong colour. The replacement sofa is going to take 20 weeks! 36 weeks, 8 MONTHS (!!!) in total to get the right order. I am so disappointed. Not only this but the delivery driver noticed that there was the same issue with his next drop! I can say though, that the delivery drivers were lovely and the sofas look decent so far. Customer service has been so-so. The people are nice but cannot actually offer any guidance or help other than what you can see on your sofology account. It has also taken me between 30 and 60 minutes to get through on every occasion I have called. After spending £1800 with them I really wish we had spent our money elsewhere.