If there was a ‘0’ star it would get it. This is the worst company and customer service I’ve ever encountered. Ordered the sofa because it was ex-display and advertised 2 week delivery time. 5 week delay on the 2 week promise - so far!! 3 no-show deliveries. Paid money in full. They damaged the sofa in their warehouse so it didn’t make it onto the delivery van. No contact from them. It was the delivery driver that called and said he had my paperwork but no sofa on his van. Was about to ask for money back but they miraculously found me another one and arranged for it to be delivered the next week. No show again, no contact. Third delivery date has been and gone today. Each time I’ve had an email with a specific time slot but I honestly believe they have no idea where my sofa is or when they will deliver it to me. Called over 8 times. Each time with an hour’s wait on the phone. Been to store 3 times. They are not empowered to help you at all! So stressful and absolute shambolic system they have. Would never recommend to anyone.