Worst service ever!!! Bought a sofa from Sofology Giltbrook on 20.9.20 was told it would be removed from the showroom on 22.9.20 and delivered as it was clearance- sofology terms and conditions state I have to ready to receive it with 14 days!!!! ) we were sent a link to an online account ( didn’t work) we heard nothing!!! Tried phoning multiple times ( no answer) went back to the store 29.9.20 -My furniture was being sat on by customers in the store -spoke to Lewis who tried to help - but couldn’t give an explanation why my furniture was still in store and still being used!!!!!! He tried phoning customer services after 30 mins got to the front of the queue! But customer services couldn’t get through to the Sheffield depot ( no one was answering!!) I quoted sofology terms and conditions and asked if I could collect from store - I was told yes but to go to the store the next day, the next day I was told that my furniture had been picked up and was on its way to Sheffield!!!!!! This is past my house which is 2 miles away from the store- I eventually got through to the depot to be told it wouldn’t be delivered till a week on Thursday — I am not holding my breath there service, communication and ecological standards are so far below expected I am amazed they ever make any money