This is the most appalling customer service I have ever experienced. I bought a clearance sofa through the clearance phone line. All appeared good and the sales man was helpful at the time, however the process turned bad very quickly. I was told when placing the order that it would be delivered within 3 weeks, which I was happy to wait for. However, when contacting the delivery team after I made the purchase to enquire about a delivery date, I was told the sofa was ready and could be with me within 2 days. At this point I was very pleased, looking forward to having a sofa. I booked time off work to stay in for the delivery on delivery day. When the truck arrived I was told that it wasn’t on the back of the lorry. I asked why this was the case at which point they told me that they don’t know. They told me someone from customer services would contact me. I was relying on this sofa to arrive as I don’t have a chair to sit on at the moment as I have just recently moved to a new property. When speaking to the delivery team on the phone, they told me they already knew that the furniture was MISSING and they forgot to contact me. In short I waited In for a sofa that was never going to arrive. The staff member from the delivery team wasn’t helpful at all and just passed me to customer services. I reiterated my dissatisfaction with the customer service agent. They could not explain to me where my sofa was and why it was missing. It was not sold, they just couldn’t find it! I have never experienced this before. I was told by a member of customer services that the only sofa in that range that was available is £300 more, however I would have to make up half of that if I wanted to order it.In essence I would have to pay for their mistakes and negligence. That was apparently their gesture of good will! I also lost leave from work which I cannot get back. Please do yourself a favour and go elsewhere for your furniture, it will not only cost you your time but also your money!