Simply, I want to confirm all the bad reviews already made from other customers. I just wish I had seen all these bad reviews before to buy the sofa. I feel so very disappointed as buying a sofa whilst purchasing the first property is something that definitely I wanted to get right. The frustration this company causes to many people that ended up buying a very poor quality sofa, spending money and not being able to sit on it, (since it becomes very uncomfortable within minutes), is not to be undervalued. You end up in the situation where you do not have the sofa as expected to be, you have spent your budget and you need to get rid of this almost new sofa and buy another one. I thought about it and decided to write their customer service explaining the problem and trying to rectify it. Well, it appears that it not their fault but it is my fault because I do not do the daily maintenance required. What? I live on my own, I just bought it a few months ago and I do not even sit on it as too uncomfortable and they tell me that I do not do the daily maintenance? I wrote them again and I am now waiting for the technician. We will see! I may write another review afterwards. Sofas in the showrooms are not the true quality you will get and I will report this to the Trading Standards. I do feel the pains of all the companies as a result of the pandemic but my sofa was manufactured before the pandemic, as many other sofas of people doing bad reviews. Integrity and honesty are musts and I definitely do not think this company has any of those values. NOT RECOMMENDED!