So,so dissappointed with my sofa from Sofology and if I could they would have no stars at all.I ordered the top of the range Palm Sofa at a cost of£6,000.I had seen the ad on the tv with Owen Wilson and thought it looked amazing and decided because we have a large room it would look great in there.I didn't go see it first in the showroom as due to the covid thought it would be better to order it online and thought at that price it would be fine.Oh what a mistake I have made !! On the day it arrived we noticed the to middle cushions looke slighly creased after sitting on them and thought it was maybe they had been stored in a warehouse with maybe other cushions or something with weight on top of them and if we gave it a few days they would maybe fill out and look better but no the more we sat on them the saggier and creased they looked and it looks like we've had the sofa for years.I contacted Sofology where they recommended watching a video on You Tube on how to dress the sofa.This involves having to take each of the 4 cushions off which are each the size of a small sofa and very heavy and awkward to hold as well as then shake up and down.Also there are the 22 smaller cushions all the way round the sofa that have to all be removed to do this.When my husband tried this yes the middle cushions looked plumped up and like you see in the advert but as soon as we sat on them again they went back to looking creased and saggy again,so I contacted Sofology again who said they would send a technician out.Two weeks later he showed up and agreed with us they looked bad and took them off to plump them up but said there was probably nothing they would do because even if you got some more cushions they would just do the same thing and its just how they're made.He said as well what they do in the shop when customers got to look at the Palm is direct them over to a sofa half the price and talk them into getting that so people think they're getting a bargain.He sadi The Palm is just a show sofa ! Anyway within the day I received an email from Sofology saying their technician had found nothing wrong with it and so the case was closed.I was fuming and contacted them again saying it definately was not closed and what were they going to do now.They said all they could do was to get an independent company to send their technician and if he agreed with them that would be it.He came out to see us yesterday and sure enough said although yes they look very creased its becuse they have like a pleated line down the interior of the cushion which is abit like a duvet and this is to stop the filling moving about and there is nothing can be done to stop you seeing this as thats just what they're made of.He suggested maybe going to a reupholsterer to get all foam interiors put in but it will be expensive !! So there again he put his report in and today I got the same emai saying nothing wrong found with the sofa and so the case is closed.I have just written back to them saying I want them to pay the cost of having to get the cushions done again or I'll be taking it much further.After reading everyone's bad comments on here I;m sure it won't do me any good but I have to try as its unbelievable that they can make sofa's like this which unless you dress them everytime you sit on them they look like you've had them years and not 5 weeks like ours.My advice to anyone reading this is don't buy from Sofology as your just buying rubbish with no good customer aftercare !!!