Login
Start Free Trial Are you a business?? Click Here
Allan
PLEASE PLEASE do not buy your new sofa here!!!!!! Purchased a leather corner settee last JANUARY for delivery in April.No show.it finally arrived in JULY but the wrong colour.Rang to complain & was told it was our fault for not checking the paperwork for what colour the sofologist had written down.To get the right colour was going to cost us a other £532.We reluctantly paid because of all the stress it was causing & waited another 3 months.On October 3rd the settee arrived but the delivery team who removed our front door handles for access did not replace them properly &this caused our lock to drop my key to snap in it when I was going to collect my partner from work.We were locked out!!!!phoned the delivery team who said "what do you want us to do".it was pouring with rain & had sit in car trying to get through to customer services.After trying for a couple of hours decided to call at nearest branch as phone battery was running out.Was told to call a locksmith & they would refund me the cost.another hour later at a cost £65 I got back into my home.& low & behold my partner noticed a leg on the settee was bent in & the stitching FAULTED.So 10MONTHS on & still not got what I ordered but so far over £2000 paid to them.Customer service is the worst I have ever encountered.offer of £50 as a goodwill gesture.what an Insult....ongoing!!!!!!!!!!!!!!!!!
4 years ago
Read Sofology Reviews
Sofology has a 1.2 average rating from 1,654 reviews