Never order online - always use the store directly. We ordered our sofa in June. It arrived in July with half of it missing. Hold times to customer service were about and hour. We went back and forth for over a month whilst they ‘looked’ for the rest of the sofa. They could not provide us with a replacement as it was a clearance item. We chose another sofa from the clearance. This arrived in October but was 2 parts of a completely different sofa which didn’t even make a whole sofa. Currently trying to organise collection. Hold times are still long and I have been cut off 4 times today on getting through to an advisor and telling them my name and address. I do not think that’s a coincidence but rest assured I am being very polite. I cannot stress enough that you should buy in store and not online. That way you’ll have somewhere to go when things go wrong. Even the delivery men who were very lovely and apologetic each time, said don’t buy clearance items as this happens all the time!!