There customer Services is none existent. Sofology give you an account to track your order, this tells you nothing until the day of delivery when they call you, therefore this function servers no purpose to an end customer (looks good at point of sale). Sofology have an on line chat service on two occasions no response for over an hour, gave up. Wrote them an email, their response was we will respond in 70 hours, 8 days later no response. Tried calling their service desk eight times on three occasions actually got though after 45 mins wait, then got transferred then cut off. This company is a joke when it comes to customer services. Fortunately I purchased via a credit card & will be taking up via credit card company to receive a full refund & will be taking this up with trading standards. As per other threads their Trustpilot score is all geared to instore experience. They are hiding behind COVID as an excuse, poor excuse they can set up helpdesk workers remotely. Advice avoid