Bought sofa from Farnham store and after delivery the cushions have a three inch strip of discoloured area all the way round where the side cushions are. Sofology sent Rep who took photos. Their reply ...as no structural damage they accept no responsibility. They have suggested we pay £67.50 x 2 plus £15 delivery for replacement cushion covers! For a suite that has been in our room for 2 weeks. How can they say it’s light damage as discoloured areas are covered by cushions. Absolutely disgusted. Don’t know what to do we are OAPS and feel let down by their response.
4 years ago
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