Brought a leather sofa and arm chair in July, delays in production however only found this out after we chased them. When finally delivered, leather dented, scratched and a bump on the arm where the infill wasn’t fitted correctly. Arm chair had leather missing from one of the arms. Told they would repair it, however we wanted a replacement.....17 weeks for a new one! Ended up getting a refund after waiting 3 hours on the phone to them. Then had to chase the refund as still wasn’t processed! Terrible service, would not recommend
4 years ago
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