I ordered a moon lamp and a mirror that reflects a portrait of my choosing when turned on. The order was placed in early December as Christmas gifts. Little did I know that these items are made overseas and it took until mid January to receive them. So expect to wait a VERY long time to receive them. When I received the items, boy was I shocked when I saw the packaging. Both items were taped together and put inside a single shipping bag with no padding or bubble wrap or anything. Absolutely no care was taken into the packaging of items that weee about to be in transit for weeks. When I opened the package, pieces of the items began falling out. I knew things were broken in shipment immediately. The stand for the moon lamp was broken into many pieces. It was quite easy to put back together so that was ok and forgivable. Once assembled the moon lap was actually VERY nice and gorgeous. My friend LOVED it as her Christmas gift. However the mirror was completely shattered and all of the electrical components of the item were gutted and completely useless. My other friend never got his Christmas present and i had to go pick out a new gift for him. Normally this kind of service would receive one or no stars if it were possible. However when I reached out to customer service, Tracy was very kind and helpful in rectifying the situation. She was always professional and understanding. It is because of her that they get the extra star. I would not recommend buying UNLESS they get their stuff together and come up with a much more careful way of shipping the items. Also, to be up front when ordering and on the website the extraordinary amount of time it takes for the items to arrive. I wish I could be writing a better review. But this was genuinely a 2 star transaction and only because of Tracy.