Soufeel Reviews

Name: Soufeel
Rating: 3.60

3.6 Rating 918 Reviews

65 %

of reviewers recommend Soufeel

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Metrics

3.6

Based on 918 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Soufeel 5 star review on 13th September 2025

Robert

Anonymous

Soufeel 1 star review on 26th March 2025

Neil MacHenry

Soufeel 5 star review on 20th January 2025

Sara

Anonymous

Anonymous // 01/01/2019

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“Hice el pedido en Soufeel el 6 de agosto de 2026. por 89.21 E. y lo recibi el 18 de agosto. El atrapasol, de 27.95 E, llegó completamente roto. Tras reclamarlo y aportar fotos. me ofrecen devolverme solo 15.17 E, descontando además 9,99 de gastos de envío. Es decir. me hacen pagar el envío de un producto que recibí roto. El segundo producto, un iman musical personalizado de 37.95 E, llegó con piezas despegadas, la pantalla hundida y un acabado muy deficiente para su precio. Ademas, no funcionaba correctamente. Después de varios intentos empezó a funcionar, pero volvió a dejar de hacerlo. Funciona cuando le da la gana y prácticamente nunca de forma fiable. El tercer producto parece que funciona, lo he regalado, espero no tener noticias malas. Desde el 18 hasta el 27 de agosto estuve intercambiando correos a diario con atención al cliente, enviando fotos y vídeos . Aun asi,sigo sin una solución. Hoy, 15 de septiembre, despues de volver de vacaciones, he enviado mi último correo antes de presentar una reclamación ante Consumo. Llevo semanas intentando conseguir una solución, con dos productos defectuosos y inutilizables. Nunca había tenido que reclamar durante tanto tiempo por unos productos ni me habían pedido asumir gastos de envío por un producto que llegó roto. Hay muchísimos paginas que hacen este tipo de productos y, sinceramente, me arrepiento muchísimo de haber elegido esta. No recomiendo comprar aqui para nada!!!!”

Soufeel 1 star review on 15th September 2026

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Posted 1 week ago

“I purchased a large pink bunny with personalised photos for my nieces birthday present. The bunny I received was not at all like the one advertised that I thought I was buying. When I initially emailed the company to complain and request a refund, they offered me a discount on another item from them, and I refused requesting a full refund and was then offered a $5 refund. Absolutely disgraceful. Very disappointing.”

Soufeel 1 star review on 10th September 2026

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Posted 1 week ago

“Do not buy from them. I ordered the music box that plays a selection of songs. It took forever to arrive and then it did not work at all. Company did not respond to emails or requests for refunds.”

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Posted 1 week ago

“Posting on behalf of my husband. Unfortunately, he is very disappointed with his purchase. He paid £53.08 including postage for a personalised bunny as a special anniversary gift for me. The item he received was noticeably different from the advertised product, particularly the finish of the heart and the wording on the feet, which were attached pieces of material and looked poorly finished. I contacted the business to raise my concerns, but the £5 partial refund offered doesn’t feel like an appropriate resolution given the quality and difference from what was advertised. My husband was so disappointed that he had to spend additional money on another anniversary gift. We expected much better quality for the price and, unfortunately, wouldn’t order from here again.”

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Posted 2 weeks ago

“Thank you for your support and professionalism”

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Posted 1 month ago

“I did receive an order, but it was somebody else’s and this company is absolutely impossible to get a hold of anybody or return anything!!! buyer beware”

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Posted 1 month ago

“Had a tiny problem with item purchased but on dealing with customer service agent Hayley had a very happy outcome. She dealt with query in a very professional but friendly manner. I will carry on purchasing from Soufeel”

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Posted 1 month ago

“I love the idea ands the product but still i didnt receive the merchindise in Italy yet!!!, maybe outside US it takes more than 7 days for delivery. Right?”

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Posted 1 month ago

“2/5 Stars – 3D Cartoon Double-Person Lumina Boxes Hologram Video I purchased the 3D Cartoon Double-Person Lumina Boxes Hologram Video as a personalised gift, but unfortunately it did not match the impression given by the product description. The listing describes it as a “3D holographic display” with a custom cartoon “displayed inside a high-transmittance holographic box” that creates a “floating 3D visual effect.” Based on this, I reasonably expected the box itself to display the hologram. Instead, I received a very small 5 × 5 cm acrylic prism and a separate personalised video that has to be played on my own phone behind the prism to create the effect. This key requirement was not made sufficiently clear before purchase. The size of the prism was also not clearly stated on the product page, so I was surprised by how small it was. For a product costing around £70, I expected something much more substantial. The personalised video itself is well made, but I don’t feel the overall product offers good value for the price. When I contacted customer support, they focused on confirming the prism’s measurements rather than addressing my concern that the product description created misleading expectations. I hope the company updates the listing to clearly explain that the hologram effect requires a phone to play the supplied video and includes the actual dimensions of the prism so customers know exactly what they are purchasing.”

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Posted 2 months ago

“Very good customer service, friendly,polite, and accurate all way thru follow up to receipt.”

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Posted 2 months ago

“Soufeel is absolutely horrible to deal with. It has been over a month since I placed my order and I am still waiting. I asked for my order to be cancelled on June 2, when I received an email saying there was a shipping delay. I explained that I wasnt this product in time for fathers day (June 21) and if this wasn't possible, to please cancel it. The customer service rep assured me they would fulfill the order in time for a "very special occasion". The response was complete BS because it is now June 18th and it just got shipped. It can now take 8 to 12 business days to arrive. I emailed them and explained that I would like a full refund because they were not able to fulfill my order in a timely manner and now it is arriving MUCH later than anticipated. They offered me $4.... I paid $38. What a joke and disregard for their customers. Never again will I purchase from them and if anyone askals me about the experience, I would say never purchase anything from Soufeel.”

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Posted 3 months ago

“I ordered and paid on May 22 for a memento for my daughter's grade 8 graduation. I get an email from Soufeel on may 27 saying that the actual product is out of stock due to high demand and it will take 5-7 business days to order more. Its been 11 business days, i have no update on the product i ordered while they keep sending me marketing emails that i didn't sign up for. My daughter's graduation is on June 16 and now I don't know what to do. highly unprofessional behaviour. I will NEVER recommend Soufeel to anyone.”

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Posted 3 months ago

“Everybody is happy when everything goes well. But it takes a special kind of company to resolve an issue in the customer's favor. That is what happened. I ordered a customized product that arrived after my son left college, and was offered a solution to make it again a send it to my son's new address. I'm giving 4 stars for the mishap, but very happy with the rebound.”

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Posted 3 months ago

“Fantastic service! Recieved my product quickly without any hassle ⭐️”

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Posted 3 months ago

“1 star. Completely unacceptable packaging and presentation. The item arrived crushed, wrinkled, and looking like it had been stuffed together at the last second. This was supposed to be a gift, but instead it arrived looking cheap and careless. The wrapping paper was bent everywhere, the bouquet was misshapen, and the entire thing looked nothing like a professionally prepared product. Even the gift bag arrived looking damaged and empty. Honestly embarrassing to even give to someone in this condition. For the amount charged, I expected basic quality control and care during packaging, but clearly none was given. Extremely disappointed and immediately requested a refund. Would not recommend.”

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Posted 4 months ago

“I had bought a product for my girlfriend which sadly arrived broken. After noticing it o mailed a defect product and immediately got a replacement product for free (only having to pay shipping). It was how it should be at every other company 👌”

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Posted 4 months ago

“Excellent little charm. My daughter was so pleased to have this. I wonder if this charm is waterproof though as my daughter never takes her bracelet off, otherwise very good.”

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Posted 5 months ago

“I ordered a custom shower curtain of my dog’s face. It came in and looks like a black blob. Very poor quality. Nothing at all like website. They promise a 90 day guarantee which is a lie. Been back & forth as they “negotiate” what they will return to me. Expensive item to be offered $20 (after 3rd email) never offered to reprint & make it right. Told me to use as a “spare” horrible customer service who doesn’t stand by their product. Do not buy from this company.”

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Posted 6 months ago

“Order my first necklace and within a few days it snapped asked for a replacement same day i got it snapped again in the same place. Poor”

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Posted 6 months ago

“Arrivé cassé par 2 fois et jamais remboursé.”

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Posted 6 months ago

Soufeel is rated 3.6 based on 918 reviews