Soufeel Reviews

Name: Soufeel
Rating: 3.62

3.6 Rating 900 Reviews

65 %

of reviewers recommend Soufeel

Company Reviews

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Metrics

3.6

Based on 900 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Soufeel 5 star review on 13th September 2025

Robert

Anonymous

Soufeel 1 star review on 26th March 2025

Neil MacHenry

Soufeel 5 star review on 20th January 2025

Sara

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order my first necklace and within a few days it snapped asked for a replacement same day i got it snapped again in the same place. Poor”

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Posted 19 hours ago

“Arrivé cassé par 2 fois et jamais remboursé.”

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Posted 2 days ago

“My product came with a defect and the after-sales team are active in helping me to solve the situation. Definitely am happy with their service!”

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Posted 3 weeks ago

“I ordered my product in early January because it was for my husband and I anniversary on January 30. This product didn't arrive till almost mid February. And when it did arrive you have to put the figurines yourself in the picture frame. The figurines were in a bag with a glue stick to which I dont own a glue gun. So I had to go find some kind of glue to put this together. I dont even wanna leave a picture because the way I glued this together looks so bad.”

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Posted 1 month ago

“Bad quality items for very expensive prices. Not worth the amount and waiting time. And one of the items I ordered has a missing piece ! Will not buy again”

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Posted 1 month ago

“Absolutely junk and horrible customer service”

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Posted 1 month ago

“Ordered the jukebox payed extra for Bluetooth. Came with no Bluetooth and no off and on switch. Sound quality is terrible”

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Posted 1 month ago

“I ordered the nested dolls and they were never delivered even though they said they were. They could not give me information on the delivery company. Not even a picture confirming delivery which is pretty standard practice. When contacting the company they gave me the run around and put the blame on me. I do NOT recommend ever ordering from this company as I am now out $50+ and no hope of ever seeing that money.”

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Posted 2 months ago

“Ordered two "fragile" bottle items but the packaging was a bad joke! The inflated plastic to bolster the bottles was deflated, the box was torn and flattened in so many places. Even before I opened the box, I could hear the bottles slip sliding inside the unopened box. Extremely disappointed. The product however was bubble wrapped and appeared intact. Took forever to arrive, ordered 08 Dec 2025 and arrived 06 Jan 2026... almost a month!”

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Posted 2 months ago

“Scam don’t buy. I ordered a keychain for my partner and I for Christmas and not only did it come late and outside the expected range the website predicted themselves but it’s not at all the same product advertised. Rather than the cute handmade gift seen in the advertisement, I got an AI generated tiny pillow keychain that was of horrible quality. And when asking customer support for help finding a review page, they sent me on a goose chase. I had to ask three times for a review page which they refused to send me. And when they did send a link it wasn’t even a review link. How disgusting.”

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Posted 2 months ago

“This place is absolutely garbage and doesn't even work. Both of the flip books are broken and don't work. Both of the wheels get stuck as you try to cycle through the pictures. They advertised that it would be delivered by Christmas and I paid extra for it and it didn't show up until 4 days after Christmas. These crooks should be ashamed of themselves to sell this absolute garbage that arrives late. Refund my purchases immediately!”

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Posted 2 months ago

“Very poor quality. Nothing like as advertised. Do not buy!”

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Posted 2 months ago

“Buyer Beware! I bought an item beginning of December. I sent several status emails, and was always given an apology, and told item is being processed, or item is in transit. Today, I called customer service number, and they told me the last update is 12-15-2025, and I need to contact seller for refund, but they will not tell me who seller is.”

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Posted 2 months ago

“Terrible costumer service. My product has not been delivered and despite my attempts to obtain a refund they always respond in a evasive manner.”

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Posted 2 months ago

“I ordered two anixity swirl rings and never received them. I have contact the seller for refund they asked for some discount cs which. Sent. They keep going back and forth with same conversation. I want a refund asap. Horrible customer service. They are a horrible company.”

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Posted 2 months ago

“Very good service. Quick and clear réponses to my questions.”

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Posted 2 months ago

“Very disappointed with product small not worth money very poor will not purchase from here again avoid this company.”

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Posted 3 months ago

“Just got the nesting dolls I ordered and I am so upset. The wood itself is not sanded at all, has cracks in it and and big splinters out of it here and there. The printed images are so blurry you can't see a persons eyes even and so dark you can't make out details much at all. The largest of the pieces was so stuck together it took some time to get it open to even see the other "dolls". Also these are much smaller then you would think by the images on their site. Be sure to read the size chart well.”

Soufeel 1 star review on 10th December 2025

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Posted 3 months ago

“I ordered view master disks that permitted you to add personalized pictures to watch in the view master camera for my granddaughter. They did arrive in a fair amount of time. I thought the concept was brilliant especially for the great discounted price. Unfortunately, the pictures that I could view were very light and blurry, but the main problem is the disks were not rotate probably and kept getting jammed.”

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Posted 3 months ago

“If I could give zero stars I would. I ordered a custom magic card. They didn't listen to any of my comments to adjust it they inserted their own information instead of what I had in the description boxes and they didnt even put the magic slogan on the back like they were supposed to! I will never order from them again. Do NOT order from them!”

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Posted 3 months ago

Soufeel is rated 3.6 based on 900 reviews