Soufeel Reviews

Name: Soufeel
Rating: 3.68

3.7 Rating 874 Reviews

67 %

of reviewers recommend Soufeel

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Metrics

3.7

Based on 874 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Soufeel 5 star review on 13th September 2025

Robert

Anonymous

Soufeel 1 star review on 26th March 2025

Neil MacHenry

Soufeel 5 star review on 20th January 2025

Sara

Anonymous

Anonymous // 01/01/2019

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“I bought this Fridgbeats for my granddaughter and the song had a flaw in it. They fix the problem with it and now It’s perfect. They work in a timely matter to get it resolved until I was happy with the outcome come. I would only recommend to get the wooden stand, because the magnetic isn’t strong strong enough to hole on refrigerator.”

Helpful Report

Posted 3 days ago

“The product was just as the preview displayed. They were clean and colorful. Very well made. The only thing I would have changed would be the image in the cart. It was generic. I wished they had saved a thumbnail of the previewed image. Its a small thing but it would have made it easier to ensure what I was ordering was referenced in the cart.”

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Posted 3 days ago

“They reordered me the same product even after the shipping company lost it!”

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Posted 5 days ago

“Product was well packaged and delivered on time. I'm sure my granddaughter would love it!”

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Posted 3 weeks ago

“This is the most beautiful gift I ever had,so looking for the holidays.”

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Posted 1 month ago

“Wow,Iwas so surprised on how beautiful it turn out,My father in law looks identical like I expected. I'm very happy,Thank you”

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Posted 1 month ago

“It took very long to receive my product. The moving pictures box. It took about two months, and when it finally arrived it was a disaster. The pictures were half fallen off. Very poor quality product . This is a Chinese product not made in America and they lie about where they are based . The product wasn’t like the picture. I could have made it myself for way cheaper. It was worth about $5. They didn’t even cut the pictures all the same size . And when you turn the handle, some of the picture get stuck and don’t show properly or fall off. Ugly and cheap and I do not recommend . Should have listened to the other real reviews”

Helpful Report

Posted 2 months ago

“Disappointed and Frustrated – Not Worth the Money or the Hassle I ordered a custom Father's Day flip book from this company, thinking it would be a thoughtful, personalized gift. Unfortunately, the product I received had a glaring issue: two photo segments in the animation didn’t match up properly, completely ruining the flow and feel of the flip book. When I reached out to customer service to resolve the issue — either through a refund of the $40 I paid (including shipping) or a corrected replacement — I was shocked by their response. They offered me a measly $5 refund or told me I could pay them an additional $10 to ship it back for a fix. Even worse, with Father’s Day just two days away, they said the corrected version wouldn’t arrive until well after the holiday — completely missing the point of the gift. For a company that markets itself around personalized, meaningful gifts, the lack of quality control and poor customer service was incredibly disappointing. Save yourself the money and frustration — I would not recommend ordering from them.”

Helpful Report

Posted 3 months ago

“Ordered on 4-29-25 and paid for expedited shipping that gave me an expected delivery date before mothers day. A full month later I still haven't received it and I working with customer service on a refund has been ridiculous. Im actually convinced this site is more of a scam than a genuine company.”

Helpful Report

Posted 3 months ago

“Bought as a gift for my boyfriend as we entered long distance, what an amazing product. So easy to personalise, arrived on-time and was of an extremely high standard and quality. Couldn't recommend more. Thank you so much!”

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Posted 3 months ago

“Terrible customer service and incredibly late. When asked for a refund they refused. They only offered 10% back. Avoid at all costs.”

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Posted 3 months ago

“Item showed up well after the original delivery date. After talking with customer support their reason was for quality control. Item showed up broken with pictures out of order. Customer service is terrible.”

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Posted 3 months ago

“I am very grateful for the quick and kind customer service interaction. They provided thoughtful service, support and direction. I was very pleased.”

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Posted 4 months ago

“Horrible customer service bad experience do not buy! 0%”

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Posted 4 months ago

“I am truly grateful for having Soufeel assisting me throughout my order. I had hiccups with uploading my pictures but was assisted & guided patiently by providing new link. I even made a bad choice of pictures & eventually was not happy. I was offered to upload new pictures at only a small handling fee. I al truly grateful for all the help, patience & professionalism rended to me. Thumbs up Soufeel.”

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Posted 4 months ago

“Fast response to my issue and quick resolution”

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Posted 5 months ago

“Amy has been very helpful, replying to my emails in a timely manner, offering useful troubleshooting tips and resolving my issue.”

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Posted 5 months ago

“I ordered the music box for my Son birthday we share the love of one song Firstly it was smaller than I imagined but it is absolutely beautiful it will go somewhere in his house without being to cumbersome It's gorgeous made I can recommend this company for their individuality and will order again thank you so very much”

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Posted 5 months ago

“The item ordered is nothing like what is advertised. It's an absolute disgrace and con.”

Helpful Report

Posted 5 months ago

“Poor customer service. It took longer expected to receive my items. I ordered the Spotify keychain and it had the wrong song. I contacted them and was basically told to do it myself and that I would have to pay for it. I received back and forth emails no one even sorted to replace the item with the right song but gave me instructions on how to do it myself but I would hang to pay for it. I felt mislead with what they can do and the fact that no one wanted to fix the issue on their end. I do not recommend at all.”

Helpful Report

Posted 6 months ago

Soufeel is rated 3.7 based on 874 reviews