Soufeel Reviews

Name: Soufeel
Rating: 3.67

3.7 Rating 867 Reviews

67 %

of reviewers recommend Soufeel

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Metrics

3.7

Based on 867 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed and Frustrated – Not Worth the Money or the Hassle I ordered a custom Father's Day flip book from this company, thinking it would be a thoughtful, personalized gift. Unfortunately, the product I received had a glaring issue: two photo segments in the animation didn’t match up properly, completely ruining the flow and feel of the flip book. When I reached out to customer service to resolve the issue — either through a refund of the $40 I paid (including shipping) or a corrected replacement — I was shocked by their response. They offered me a measly $5 refund or told me I could pay them an additional $10 to ship it back for a fix. Even worse, with Father’s Day just two days away, they said the corrected version wouldn’t arrive until well after the holiday — completely missing the point of the gift. For a company that markets itself around personalized, meaningful gifts, the lack of quality control and poor customer service was incredibly disappointing. Save yourself the money and frustration — I would not recommend ordering from them.”

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Posted 3 days ago

“Ordered on 4-29-25 and paid for expedited shipping that gave me an expected delivery date before mothers day. A full month later I still haven't received it and I working with customer service on a refund has been ridiculous. Im actually convinced this site is more of a scam than a genuine company.”

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Posted 5 days ago

“Bought as a gift for my boyfriend as we entered long distance, what an amazing product. So easy to personalise, arrived on-time and was of an extremely high standard and quality. Couldn't recommend more. Thank you so much!”

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Posted 5 days ago

“Terrible customer service and incredibly late. When asked for a refund they refused. They only offered 10% back. Avoid at all costs.”

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Posted 2 weeks ago

“Item showed up well after the original delivery date. After talking with customer support their reason was for quality control. Item showed up broken with pictures out of order. Customer service is terrible.”

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Posted 3 weeks ago

“I am very grateful for the quick and kind customer service interaction. They provided thoughtful service, support and direction. I was very pleased.”

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Posted 1 month ago

“Horrible customer service bad experience do not buy! 0%”

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Posted 1 month ago

“I am truly grateful for having Soufeel assisting me throughout my order. I had hiccups with uploading my pictures but was assisted & guided patiently by providing new link. I even made a bad choice of pictures & eventually was not happy. I was offered to upload new pictures at only a small handling fee. I al truly grateful for all the help, patience & professionalism rended to me. Thumbs up Soufeel.”

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Posted 1 month ago

“Fast response to my issue and quick resolution”

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Posted 2 months ago

“Amy has been very helpful, replying to my emails in a timely manner, offering useful troubleshooting tips and resolving my issue.”

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Posted 2 months ago

“I ordered the music box for my Son birthday we share the love of one song Firstly it was smaller than I imagined but it is absolutely beautiful it will go somewhere in his house without being to cumbersome It's gorgeous made I can recommend this company for their individuality and will order again thank you so very much”

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Posted 2 months ago

“The item ordered is nothing like what is advertised. It's an absolute disgrace and con.”

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Posted 2 months ago

“Poor customer service. It took longer expected to receive my items. I ordered the Spotify keychain and it had the wrong song. I contacted them and was basically told to do it myself and that I would have to pay for it. I received back and forth emails no one even sorted to replace the item with the right song but gave me instructions on how to do it myself but I would hang to pay for it. I felt mislead with what they can do and the fact that no one wanted to fix the issue on their end. I do not recommend at all.”

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Posted 3 months ago

“I received my order after several weeks. It is not good quality. The gift box I paid extra for was crushed and useless. The music sounds awful. I paid extra for good sound. The sound is ruffled and static sounding. I would not recommend this product.”

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Posted 3 months ago

“I ordered the song that you could put in a case and put it on the fridge.Everything worked out good, so sounds great and she was surprised and I was happy.The company did a great job of picking the song that you want and making sure they work properly.Thank you”

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Posted 3 months ago

“the product i received ( fridge music magnet) was a big hit for the wife came on time and she loved it, music loud enough an looks great . thanks. Dan B.”

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Posted 4 months ago

“I usually keep my thoughts to myself, but I had to say something this time. This company totally scammed me out of my investment and then disappeared. Thankfully, AMDARK LIMITED ** COM came to the rescue and got me a full refund. If anyone else has been scammed by them, definitely contact AMDARK for help!”

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Posted 4 months ago

“Partner was made up with hes gift”

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Posted 4 months ago

“When this organization's assurances of safety and wealth turned out to be hollow, my financial world fell apart. I was devastated when my entire financial wealth became unreachable due to a terrible account freeze. I felt defeated, crushed by annoyance and despair. Fortunately, TREBLESLTD*COM emerged as a rescue alternative. My possessions were painstakingly restored by their skilled specialists, giving me back control over half a million dollars.”

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Posted 5 months ago

“I can make my loved one feel happy seeing her smile when I give it to her”

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Posted 5 months ago

Soufeel is rated 3.7 based on 867 reviews