Soufeel Reviews

Name: Soufeel
Rating: 3.61

3.6 Rating 911 Reviews

65 %

of reviewers recommend Soufeel

Company Reviews

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Metrics

3.6

Based on 911 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Soufeel 5 star review on 13th September 2025

Robert

Anonymous

Soufeel 1 star review on 26th March 2025

Neil MacHenry

Soufeel 5 star review on 20th January 2025

Sara

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the idea ands the product but still i didnt receive the merchindise in Italy yet!!!, maybe outside US it takes more than 7 days for delivery. Right?”

Helpful Report

Posted 22 hours ago

“2/5 Stars – 3D Cartoon Double-Person Lumina Boxes Hologram Video I purchased the 3D Cartoon Double-Person Lumina Boxes Hologram Video as a personalised gift, but unfortunately it did not match the impression given by the product description. The listing describes it as a “3D holographic display” with a custom cartoon “displayed inside a high-transmittance holographic box” that creates a “floating 3D visual effect.” Based on this, I reasonably expected the box itself to display the hologram. Instead, I received a very small 5 × 5 cm acrylic prism and a separate personalised video that has to be played on my own phone behind the prism to create the effect. This key requirement was not made sufficiently clear before purchase. The size of the prism was also not clearly stated on the product page, so I was surprised by how small it was. For a product costing around £70, I expected something much more substantial. The personalised video itself is well made, but I don’t feel the overall product offers good value for the price. When I contacted customer support, they focused on confirming the prism’s measurements rather than addressing my concern that the product description created misleading expectations. I hope the company updates the listing to clearly explain that the hologram effect requires a phone to play the supplied video and includes the actual dimensions of the prism so customers know exactly what they are purchasing.”

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Posted 4 weeks ago

“Very good customer service, friendly,polite, and accurate all way thru follow up to receipt.”

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Posted 1 month ago

“Soufeel is absolutely horrible to deal with. It has been over a month since I placed my order and I am still waiting. I asked for my order to be cancelled on June 2, when I received an email saying there was a shipping delay. I explained that I wasnt this product in time for fathers day (June 21) and if this wasn't possible, to please cancel it. The customer service rep assured me they would fulfill the order in time for a "very special occasion". The response was complete BS because it is now June 18th and it just got shipped. It can now take 8 to 12 business days to arrive. I emailed them and explained that I would like a full refund because they were not able to fulfill my order in a timely manner and now it is arriving MUCH later than anticipated. They offered me $4.... I paid $38. What a joke and disregard for their customers. Never again will I purchase from them and if anyone askals me about the experience, I would say never purchase anything from Soufeel.”

Helpful Report

Posted 1 month ago

“I ordered and paid on May 22 for a memento for my daughter's grade 8 graduation. I get an email from Soufeel on may 27 saying that the actual product is out of stock due to high demand and it will take 5-7 business days to order more. Its been 11 business days, i have no update on the product i ordered while they keep sending me marketing emails that i didn't sign up for. My daughter's graduation is on June 16 and now I don't know what to do. highly unprofessional behaviour. I will NEVER recommend Soufeel to anyone.”

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Posted 1 month ago

“Everybody is happy when everything goes well. But it takes a special kind of company to resolve an issue in the customer's favor. That is what happened. I ordered a customized product that arrived after my son left college, and was offered a solution to make it again a send it to my son's new address. I'm giving 4 stars for the mishap, but very happy with the rebound.”

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Posted 1 month ago

“Fantastic service! Recieved my product quickly without any hassle ⭐️”

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Posted 2 months ago

“1 star. Completely unacceptable packaging and presentation. The item arrived crushed, wrinkled, and looking like it had been stuffed together at the last second. This was supposed to be a gift, but instead it arrived looking cheap and careless. The wrapping paper was bent everywhere, the bouquet was misshapen, and the entire thing looked nothing like a professionally prepared product. Even the gift bag arrived looking damaged and empty. Honestly embarrassing to even give to someone in this condition. For the amount charged, I expected basic quality control and care during packaging, but clearly none was given. Extremely disappointed and immediately requested a refund. Would not recommend.”

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Posted 2 months ago

“I had bought a product for my girlfriend which sadly arrived broken. After noticing it o mailed a defect product and immediately got a replacement product for free (only having to pay shipping). It was how it should be at every other company 👌”

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Posted 2 months ago

“Excellent little charm. My daughter was so pleased to have this. I wonder if this charm is waterproof though as my daughter never takes her bracelet off, otherwise very good.”

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Posted 3 months ago

“I ordered a custom shower curtain of my dog’s face. It came in and looks like a black blob. Very poor quality. Nothing at all like website. They promise a 90 day guarantee which is a lie. Been back & forth as they “negotiate” what they will return to me. Expensive item to be offered $20 (after 3rd email) never offered to reprint & make it right. Told me to use as a “spare” horrible customer service who doesn’t stand by their product. Do not buy from this company.”

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Posted 4 months ago

“Order my first necklace and within a few days it snapped asked for a replacement same day i got it snapped again in the same place. Poor”

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Posted 4 months ago

“Arrivé cassé par 2 fois et jamais remboursé.”

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Posted 4 months ago

“My product came with a defect and the after-sales team are active in helping me to solve the situation. Definitely am happy with their service!”

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Posted 5 months ago

“I ordered my product in early January because it was for my husband and I anniversary on January 30. This product didn't arrive till almost mid February. And when it did arrive you have to put the figurines yourself in the picture frame. The figurines were in a bag with a glue stick to which I dont own a glue gun. So I had to go find some kind of glue to put this together. I dont even wanna leave a picture because the way I glued this together looks so bad.”

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Posted 5 months ago

“Bad quality items for very expensive prices. Not worth the amount and waiting time. And one of the items I ordered has a missing piece ! Will not buy again”

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Posted 5 months ago

“Absolutely junk and horrible customer service”

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Posted 6 months ago

“Ordered the jukebox payed extra for Bluetooth. Came with no Bluetooth and no off and on switch. Sound quality is terrible”

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Posted 6 months ago

“I ordered the nested dolls and they were never delivered even though they said they were. They could not give me information on the delivery company. Not even a picture confirming delivery which is pretty standard practice. When contacting the company they gave me the run around and put the blame on me. I do NOT recommend ever ordering from this company as I am now out $50+ and no hope of ever seeing that money.”

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Posted 6 months ago

“Ordered two "fragile" bottle items but the packaging was a bad joke! The inflated plastic to bolster the bottles was deflated, the box was torn and flattened in so many places. Even before I opened the box, I could hear the bottles slip sliding inside the unopened box. Extremely disappointed. The product however was bubble wrapped and appeared intact. Took forever to arrive, ordered 08 Dec 2025 and arrived 06 Jan 2026... almost a month!”

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Posted 6 months ago

Soufeel is rated 3.6 based on 911 reviews