Soufeel Reviews

Name: Soufeel
Rating: 3.67

3.7 Rating 867 Reviews

67 %

of reviewers recommend Soufeel

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Metrics

3.7

Based on 867 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“product not suit for purpose, was delivered broken and 10 days late. I have asked for a refund and the subpar customer service has the effrontery to offer me a $3 refund on a $30.27 product. This company is shabby, work ethic shabby and are pretty much fraudulent. I would not recommend to anyone. Please for those reading use any other company that exists on this earth you will get a better service.”

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Posted 5 months ago

“Over a month later and still no delivery. Company won’t help whatsoever, they only offer half of the shipping cost as a refund. Beware. Product comes from China and the shipping company is a weird company with weird tracking. 100% dissatisfied”

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Posted 5 months ago

“Recently, I faced a horrible experience of being scammed by a company, and I felt completely hopeless about getting my money back. During my search for assistance, I found AMDARK LIMITED ** C0M. They have a wonderful team that is committed to helping me reclaim my lost funds.”

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Posted 5 months ago

“AMAZING! Amy was unreal in helping me with a replacement item. I ordered 2 things from soulfeel, and both came in timely. Although I needed a replacement for one, they answered me quickly and sent me a new item with no hassle and no fee! I'm forever a customer! Support the little guys!!! Thank you so much Amy! So kind and so helpful!”

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Posted 5 months ago

“Very good service!”

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Posted 6 months ago

“Will never shop from here again, waited ages for delivery never arrived got notification to say delivered, picture no idea where it was contacted to advise, service was dreadful they said nothing they can do its delivered I went back it wasn't delivered to the address and the picture shows somewhere else a mistake has been made went back and forth for 2 weeks them advising they couldnt do anything as it was delivered!!!!! (which is was but not to the right house or place) after 2 weeks of back and forth I was refunded half my order as they took off restocking fee and delivery i argued this as none of it was my fault I am warning others and taking them to a claim for a full refund as its not the money value but just the principle of the service and theft of my money!”

Helpful Report

Posted 6 months ago

“Wasn't sure how this would be, that being said. I denied the shipping insurance, but it showed up on my invoice after I had entered the card number. Now I am on the hook for shipping insurance? I will be canceling the order and denying payment with my credit card company. Know I couldn't trust this transaction. Oh and no way to contact the company directly. Don't do it!!!!!”

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Posted 6 months ago

“I love the music magnet I selected as gift for my daughter, with the music we love. Happy with the purchase”

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Posted 6 months ago

“absolutely beautiful I love it thank you x”

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Posted 6 months ago

“I am deeply disappointed. This company shows no regard for GDPR compliance, despite operating in the European market. After placing an order, I sent them a request to delete my photos, including all associated data. The company responded with empty phrases about respecting my privacy and other meaningless statements. Another week has passed, and my photos are still on their servers. If you value your data security, do not order from here.”

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Posted 6 months ago

“Awesome! Going to be the perfect Christmas gift!”

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Posted 6 months ago

“My best friend loves the gift, thank you”

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Posted 6 months ago

“Lindsay was super helpful in dealing with a problem to resolve. Very quick, professional and polite. Customer service at its best!”

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Posted 6 months ago

“Great! Turned out better than I expected.”

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Posted 7 months ago

“I love this magnet! I selected my wedding song and now I can listen to it every time I'm in the kitchen! My husband really likes it too.”

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Posted 7 months ago

“I loved it. Looks exactly like the advertisement. Music sounds great and is the full song.”

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Posted 7 months ago

“I ordered as a Christmas gift for my long-distance best friend. I honestly ordered this in October, expecting it to ship from China and not get to her for about 2-months. I was surprised when a week and a half later she called me laughing, saying that her husband brought in the mail and said, "This one is playing Ocean Card. I have no idea what it is, but I know it has to be for you and it has to be from your best friend." She has it proudly displayed in her kitchen. Best silly gift I've gotten for someone in a while.”

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Posted 7 months ago

“These were so great to see and listen to as reminders of our wedding day! They now hang happily on our refrigerator.”

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Posted 7 months ago

“I can be skeptical of ads that show up via Facebook. But this was a cute product and I took a chance. I don't regret it. The magnet was good quality, played good music, and I loved it. It's a gift for my wife so she hasn't seen it yet but I'm confident she'll love it”

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Posted 7 months ago

“Opening this present made me a little bit emotional. This song is so special to us. Can’t wait to give it to my family for Christmas. Wonderful idea! The music plays a little too loud but I would order it again! It comes from China but it is a good quality.”

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Posted 7 months ago

Soufeel is rated 3.7 based on 867 reviews