Soufeel Reviews

Name: Soufeel
Rating: 3.65

3.7 Rating 884 Reviews

66 %

of reviewers recommend Soufeel

Company Reviews

Questions

Metrics

3.7

Based on 884 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

Visit Website

Write Your review

Tell us how Soufeel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Soufeel 5 star review on 13th September 2025

Robert

Anonymous

Soufeel 1 star review on 26th March 2025

Neil MacHenry

Soufeel 5 star review on 20th January 2025

Sara

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service and incredibly late. When asked for a refund they refused. They only offered 10% back. Avoid at all costs.”

Helpful Report

Posted 6 months ago

“Item showed up well after the original delivery date. After talking with customer support their reason was for quality control. Item showed up broken with pictures out of order. Customer service is terrible.”

Helpful Report

Posted 6 months ago

“I am very grateful for the quick and kind customer service interaction. They provided thoughtful service, support and direction. I was very pleased.”

Helpful Report

Posted 7 months ago

“Horrible customer service bad experience do not buy! 0%”

Helpful Report

Posted 7 months ago

“I am truly grateful for having Soufeel assisting me throughout my order. I had hiccups with uploading my pictures but was assisted & guided patiently by providing new link. I even made a bad choice of pictures & eventually was not happy. I was offered to upload new pictures at only a small handling fee. I al truly grateful for all the help, patience & professionalism rended to me. Thumbs up Soufeel.”

Helpful Report

Posted 7 months ago

“Fast response to my issue and quick resolution”

Helpful Report

Posted 8 months ago

“Amy has been very helpful, replying to my emails in a timely manner, offering useful troubleshooting tips and resolving my issue.”

Helpful Report

Posted 8 months ago

“I ordered the music box for my Son birthday we share the love of one song Firstly it was smaller than I imagined but it is absolutely beautiful it will go somewhere in his house without being to cumbersome It's gorgeous made I can recommend this company for their individuality and will order again thank you so very much”

Helpful Report

Posted 8 months ago

“The item ordered is nothing like what is advertised. It's an absolute disgrace and con.”

Helpful Report

Posted 8 months ago

“Poor customer service. It took longer expected to receive my items. I ordered the Spotify keychain and it had the wrong song. I contacted them and was basically told to do it myself and that I would have to pay for it. I received back and forth emails no one even sorted to replace the item with the right song but gave me instructions on how to do it myself but I would hang to pay for it. I felt mislead with what they can do and the fact that no one wanted to fix the issue on their end. I do not recommend at all.”

Helpful Report

Posted 9 months ago

“I received my order after several weeks. It is not good quality. The gift box I paid extra for was crushed and useless. The music sounds awful. I paid extra for good sound. The sound is ruffled and static sounding. I would not recommend this product.”

Helpful Report

Posted 9 months ago

“I ordered the song that you could put in a case and put it on the fridge.Everything worked out good, so sounds great and she was surprised and I was happy.The company did a great job of picking the song that you want and making sure they work properly.Thank you”

Helpful Report

Posted 9 months ago

“the product i received ( fridge music magnet) was a big hit for the wife came on time and she loved it, music loud enough an looks great . thanks. Dan B.”

Helpful Report

Posted 10 months ago

“I usually keep my thoughts to myself, but I had to say something this time. This company totally scammed me out of my investment and then disappeared. Thankfully, AMDARK LIMITED ** COM came to the rescue and got me a full refund. If anyone else has been scammed by them, definitely contact AMDARK for help!”

Helpful Report

Posted 10 months ago

“Partner was made up with hes gift”

Helpful Report

Posted 10 months ago

“When this organization's assurances of safety and wealth turned out to be hollow, my financial world fell apart. I was devastated when my entire financial wealth became unreachable due to a terrible account freeze. I felt defeated, crushed by annoyance and despair. Fortunately, TREBLESLTD*COM emerged as a rescue alternative. My possessions were painstakingly restored by their skilled specialists, giving me back control over half a million dollars.”

Helpful Report

Posted 11 months ago

“I can make my loved one feel happy seeing her smile when I give it to her”

Helpful Report

Posted 11 months ago

“product not suit for purpose, was delivered broken and 10 days late. I have asked for a refund and the subpar customer service has the effrontery to offer me a $3 refund on a $30.27 product. This company is shabby, work ethic shabby and are pretty much fraudulent. I would not recommend to anyone. Please for those reading use any other company that exists on this earth you will get a better service.”

Helpful Report

Posted 11 months ago

“Over a month later and still no delivery. Company won’t help whatsoever, they only offer half of the shipping cost as a refund. Beware. Product comes from China and the shipping company is a weird company with weird tracking. 100% dissatisfied”

Soufeel 1 star review on 9th January 2025

Helpful Report

Posted 11 months ago

“Recently, I faced a horrible experience of being scammed by a company, and I felt completely hopeless about getting my money back. During my search for assistance, I found AMDARK LIMITED ** C0M. They have a wonderful team that is committed to helping me reclaim my lost funds.”

Helpful Report

Posted 11 months ago

Soufeel is rated 3.7 based on 884 reviews