Soufeel Reviews

Name: Soufeel
Rating: 3.61

3.6 Rating 906 Reviews

65 %

of reviewers recommend Soufeel

Company Reviews

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Metrics

3.6

Based on 906 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Soufeel 5 star review on 13th September 2025

Robert

Anonymous

Soufeel 1 star review on 26th March 2025

Neil MacHenry

Soufeel 5 star review on 20th January 2025

Sara

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service! Recieved my product quickly without any hassle ⭐️”

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Posted 1 week ago

“I had bought a product for my girlfriend which sadly arrived broken. After noticing it o mailed a defect product and immediately got a replacement product for free (only having to pay shipping). It was how it should be at every other company 👌”

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Posted 2 weeks ago

“Excellent little charm. My daughter was so pleased to have this. I wonder if this charm is waterproof though as my daughter never takes her bracelet off, otherwise very good.”

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Posted 2 months ago

“My product came with a defect and the after-sales team are active in helping me to solve the situation. Definitely am happy with their service!”

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Posted 3 months ago

“Very good service. Quick and clear réponses to my questions.”

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Posted 5 months ago

“The innovative gift ideas makes it special. Quality is spot on. Customer service can be termed as customer care ,they show utmost empathy when required and gives the best”

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Posted 7 months ago

“I bought this Fridgbeats for my granddaughter and the song had a flaw in it. They fix the problem with it and now It’s perfect. They work in a timely matter to get it resolved until I was happy with the outcome come. I would only recommend to get the wooden stand, because the magnetic isn’t strong strong enough to hole on refrigerator.”

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Posted 8 months ago

“The product was just as the preview displayed. They were clean and colorful. Very well made. The only thing I would have changed would be the image in the cart. It was generic. I wished they had saved a thumbnail of the previewed image. Its a small thing but it would have made it easier to ensure what I was ordering was referenced in the cart.”

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Posted 8 months ago

“They reordered me the same product even after the shipping company lost it!”

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Posted 8 months ago

“This is the most beautiful gift I ever had,so looking for the holidays.”

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Posted 10 months ago

“Wow,Iwas so surprised on how beautiful it turn out,My father in law looks identical like I expected. I'm very happy,Thank you”

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Posted 10 months ago

“Bought as a gift for my boyfriend as we entered long distance, what an amazing product. So easy to personalise, arrived on-time and was of an extremely high standard and quality. Couldn't recommend more. Thank you so much!”

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Posted 11 months ago

“I am very grateful for the quick and kind customer service interaction. They provided thoughtful service, support and direction. I was very pleased.”

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Posted 1 year ago

“I am truly grateful for having Soufeel assisting me throughout my order. I had hiccups with uploading my pictures but was assisted & guided patiently by providing new link. I even made a bad choice of pictures & eventually was not happy. I was offered to upload new pictures at only a small handling fee. I al truly grateful for all the help, patience & professionalism rended to me. Thumbs up Soufeel.”

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Posted 1 year ago

“Fast response to my issue and quick resolution”

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Posted 1 year ago

“Amy has been very helpful, replying to my emails in a timely manner, offering useful troubleshooting tips and resolving my issue.”

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Posted 1 year ago

“I ordered the music box for my Son birthday we share the love of one song Firstly it was smaller than I imagined but it is absolutely beautiful it will go somewhere in his house without being to cumbersome It's gorgeous made I can recommend this company for their individuality and will order again thank you so very much”

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Posted 1 year ago

“I ordered the song that you could put in a case and put it on the fridge.Everything worked out good, so sounds great and she was surprised and I was happy.The company did a great job of picking the song that you want and making sure they work properly.Thank you”

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Posted 1 year ago

“the product i received ( fridge music magnet) was a big hit for the wife came on time and she loved it, music loud enough an looks great . thanks. Dan B.”

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Posted 1 year ago

“Partner was made up with hes gift”

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Posted 1 year ago

Soufeel is rated 3.6 based on 906 reviews