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Soufeel Reviews

3.6 Rating 763 Reviews

64 %

of reviewers recommend Soufeel

Company Reviews

3.6

Based on 763 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Soufeel 5 star review on 15th September 2023

Soufeel 5 star review on 15th September 2023

Soufeel 5 star review on 19th July 2023

Soufeel 5 star review on 22nd March 2023

Soufeel 5 star review on 18th March 2023

Soufeel 5 star review on 24th February 2023

Soufeel 1 star review on 10th August 2022

4

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had my bank card compromised after making a purchase with this company. I had issues with delivery which when contacting them was made clear that was my problem and not there’s. They do not give a damn about consumer rights and customer care. I did - eventually - receive my order only because I went to the couriers local depot and collected it. Unfortunately gifts were as disappointing as the service. I ordered a photo frame having provided a high quality photo and the picture I received looked like it was painted in a nursery - the quality was shocking. The photo image looked like it was painted and smeared. The other gift was a charm which was a much better image bizzarely but the engraved writing required a magnifying glass to read - just pay the extra to Pandora and get the real thing and a longer retention of your hair line!”

Posted 1 month ago

“Horrible customer service. .customer service can only can be reached through email except THEY DO NOT RESPOND!”

Posted 5 months ago

“Plain and simple I ordered an item and paid for it. It is faulty and sent photographic evidence and to return it. They have point blank refused to do anything for me. Do not use this company as they are happy to take your money and do not want to know if you have a problem. If an item is received faulty then you have the right to return it.”

Posted 5 months ago

“No comment”

Posted 9 months ago

“Ordered a personalized keychain for my husband and he didn’t even have it for a week before the keychain broke off and he lost it. Waist of money. Don’t recommend. Super cheap product obviously.”

Posted 9 months ago

“I ordered a personalized item off this site and also purchased a gift bags for an additional cost. Once both items were received, the gift bag was too shall for the item. I reached out to the merchant to advise my issue and the solution they proceed to me was to keep the item or if I ship it back I would be responsible for the shipping cost. Or if I get my refund I would only receive 4.00 back and I paid 9.99 for this item. Why should I have to keep an item I can’t use and also get cheated out of what I paid for the item. This is not good customer service nor customer satisfaction. After reading the reviews this is a pattern from this company according to the BBB. They are also scammers. Please save your money and take your money elsewhere.”

Posted 10 months ago

“My bubblehead doesn't even resemble 5% of what i look like nonetheless they cannot do anything. Its like ordering tomatoes from a supermarket and receiving bananas and u cant do anything about it. Its a scam.”

Posted 10 months ago

“I can not begin to describe the frustration throughout the whole process with soufeel and their customer service. I ordered a customized heated blanket in March as a gift, and it was supposed to arrive within 6-9 business days. A month later, when I reached out to soufeel they insisted the package was on the way and every email received stated it would arrive within 6-9 business days. The tracker for the package showed the package had arrived to my town of residence, but customer service insisted it was stuck with customs (tracker showed it cleared customs a week prior). After 2 months of back and forth and them copy/pasting responses I asked for a refund, but was told since the package had shipped already that I could not get one. Another month of copy pasting email responses and an offer of $15 (which I never received) for my frustration and their lack of help to me resulted in an investigation on where my package actually was. 20 days later I was offered a new package to be created and sent, to which I responded I would rather get a refund and take my business elsewhere. 8 days later I received an email asking for my address for the new package to be sent, to which I responded I did not want a new package, I wanted a refund. They are now offering me $15 less than the full price of my package because they allegedly sent me the $15 prior (I NEVER RECEIVED IT!) and are refusing to provide any links to leave a review on their official site. PLEASE PLEASE stay away from soufeel or be prepared to be frustrated beyond belief dealing with their customer service and hope/pray you actually receive your package. From the other reviews I've read it seems like the quality of the package is less than to be desired anyway.”

Posted 10 months ago

“Absolute Trash products, shipping misrepresentation as the orders seem to come from China, and not US based, and the customer service is terrible as they refuse to give refunds.”

Posted 11 months ago

“These guys are scammers. Immediately after checkout and payment they requested addition funds for shipping based on my location, which is metro Melbourne. I cancelled immediately by email as per their process. The are still refusing and trying to charge me two days later as they put into production even though they acknowledged my email immediately to cancel - trying to continue extorting funds. They parade as different company names over socials and all do the same thing. I ordered again on another page - thankfully via PayPal and got exactly the same email. Found out it was them and managed to retrieve the funds via PayPal. Buyer Beware!!! If you want to loose money, then go ahead but they are nothing but Scammers trying to mislead and extort from the general consumer.”

Posted 1 year ago

“Deceptive. Not a UK company. Have been waiting weeks on my order, not very confident that it will ever arrive. I would advise you to AVOID”

Posted 1 year ago

“Order never arrived and apparently it's 'company policy' that they can only offer 30% refund. Absolute joke. It's also a Chinese company under the guise of a UK web address. Scroll to the bottom and registered in Hong Kong. First they said it'll take a month to sort out, after a month had already passed. Then said do I want a replacement (they were Christmas presents and it's the end of January, so obviously not!) and so the only offer is they'll refund me 30% of my £85 order, even though my order never arrived!”

Posted 1 year ago

“*AVOID AT ALL COSTS* After paying £8.99 for shipping to ensure the product arrived before Christmas, I still don't have it on the 10th Jan. Rather than issue a refund, as suggested by the delivery company, Soufeel has informed me that they want to charge an additional fee of £8.99. This is the worst customer service I've ever experienced and a complete scam. £28 for a £10 product which never even arrived. What a joke!”

Posted 1 year ago

“I placed my order on 28th November it was supposed to arrive by 12th December as they was Christmas gifts they finally arrived on the 4th January! Terrible quality cheap looking gifts but refusing to refund or return items even though they was 3 weeks late and there customer service is terrible I will never shop again and will continue to warn everyone about this scam of a company”

Posted 1 year ago

“Buyer beware - Read the fine print before making any purchase. They advertise fast shipping including an option with shipping insurace. What they don't list as clearly as their fast shipping options (unless you have a crystal ball and take the time to read), is that they still have to produce the items first. So, if you are looking for 4-6 days shipping, be sure to tack on another week or two before they even ship - thus misleading many customers into thinking that they would getting their gift items in time for Christmas. Right after I placed the order, I noticed that there was a production time...so I immediatley contacted them to enquire if the items would arrive on time for Christmas....In response, they gave me a long winded reply covering thier production, quality control guidelines, etc. - but no simple, straight answer as to whether or not my products for this specigic order would arrive on time for Christmas. After dealing with 3 reps over the course of a 10-day period, I finally had to conclude myself that the items would not make it on time for Christmas. I advised them of my due digligence from the very day the order was placed to get a straight answer from them from as to whether or not they could make the delivery timeline, and therefore, was entitled to a full refund (including taxes) regardless of whether or not they already went into production. They stated that the refund was being processed, but it would take 7-14 buiness days to refelct on my account, depending on who I bank with. I have never heard of such a long processing time - not to mention that I deal with a major bank. It's been almost 2 weeks and I still don't see that refund. Based on my experience in dealing with them, I fear that they are sketchy and won't be seeing this refund anytime soon; so I may have to resport to the Better Business Bureau for support. AVOID this company at all costs.”

Posted 1 year ago

“DO NOT ORDER! This website is a scam you will never receive your order and if you do, it’s months late and realllllly bad quality. Do not order!”

Posted 1 year ago

“Ich habe am 05.12.2022 extra VIP Service und express Versand bezahlt aber bis heute keine Ware erhalten. Auf der Internetseite stand 4-6 Werktage. Aber die sind nun längst überschritten und der Geburtstag für den ich das Geschenk benötigte vorbei. Als ich eine Erstattung verlangt habe, wurde mir gesagt ich müsste erst meine negative Bewertungen löschen. Dazu möchte man mich bis heute drängen. Ich habe das ganze nun Paypal gemeldet.”

Posted 1 year ago

“Absolutely disgusting company placed an order nearly 4 weeks ago and I still haven’t received my order and refusing point blank to give me a refund and the people you speak to on chat/email are absolutely useless trained chimps could do a better job no people skills what so ever. Stay well clear off this website if I was you or you won’t see your item or money again”

Posted 1 year ago

“Horrible customer service. Sent wrong size will not correct unless i pay restocking fee. Warning save your money this company is horrible”

Posted 1 year ago

“Ordered what I thought was a blanket with my 2 deceased dogs pictures on it. What I got was towel size with only 1 of their pics. Never again. Soufeel, don't even bother responding.”

Posted 1 year ago

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Soufeel is rated 3.6 based on 763 reviews