Soufeel Reviews

Name: Soufeel
Rating: 3.61

3.6 Rating 911 Reviews

65 %

of reviewers recommend Soufeel

Company Reviews

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Metrics

3.6

Based on 911 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Soufeel 5 star review on 13th September 2025

Robert

Anonymous

Soufeel 1 star review on 26th March 2025

Neil MacHenry

Soufeel 5 star review on 20th January 2025

Sara

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“2/5 Stars – 3D Cartoon Double-Person Lumina Boxes Hologram Video I purchased the 3D Cartoon Double-Person Lumina Boxes Hologram Video as a personalised gift, but unfortunately it did not match the impression given by the product description. The listing describes it as a “3D holographic display” with a custom cartoon “displayed inside a high-transmittance holographic box” that creates a “floating 3D visual effect.” Based on this, I reasonably expected the box itself to display the hologram. Instead, I received a very small 5 × 5 cm acrylic prism and a separate personalised video that has to be played on my own phone behind the prism to create the effect. This key requirement was not made sufficiently clear before purchase. The size of the prism was also not clearly stated on the product page, so I was surprised by how small it was. For a product costing around £70, I expected something much more substantial. The personalised video itself is well made, but I don’t feel the overall product offers good value for the price. When I contacted customer support, they focused on confirming the prism’s measurements rather than addressing my concern that the product description created misleading expectations. I hope the company updates the listing to clearly explain that the hologram effect requires a phone to play the supplied video and includes the actual dimensions of the prism so customers know exactly what they are purchasing.”

Helpful Report

Posted 4 weeks ago

“Soufeel is absolutely horrible to deal with. It has been over a month since I placed my order and I am still waiting. I asked for my order to be cancelled on June 2, when I received an email saying there was a shipping delay. I explained that I wasnt this product in time for fathers day (June 21) and if this wasn't possible, to please cancel it. The customer service rep assured me they would fulfill the order in time for a "very special occasion". The response was complete BS because it is now June 18th and it just got shipped. It can now take 8 to 12 business days to arrive. I emailed them and explained that I would like a full refund because they were not able to fulfill my order in a timely manner and now it is arriving MUCH later than anticipated. They offered me $4.... I paid $38. What a joke and disregard for their customers. Never again will I purchase from them and if anyone askals me about the experience, I would say never purchase anything from Soufeel.”

Helpful Report

Posted 1 month ago

“I ordered and paid on May 22 for a memento for my daughter's grade 8 graduation. I get an email from Soufeel on may 27 saying that the actual product is out of stock due to high demand and it will take 5-7 business days to order more. Its been 11 business days, i have no update on the product i ordered while they keep sending me marketing emails that i didn't sign up for. My daughter's graduation is on June 16 and now I don't know what to do. highly unprofessional behaviour. I will NEVER recommend Soufeel to anyone.”

Helpful Report

Posted 1 month ago

“1 star. Completely unacceptable packaging and presentation. The item arrived crushed, wrinkled, and looking like it had been stuffed together at the last second. This was supposed to be a gift, but instead it arrived looking cheap and careless. The wrapping paper was bent everywhere, the bouquet was misshapen, and the entire thing looked nothing like a professionally prepared product. Even the gift bag arrived looking damaged and empty. Honestly embarrassing to even give to someone in this condition. For the amount charged, I expected basic quality control and care during packaging, but clearly none was given. Extremely disappointed and immediately requested a refund. Would not recommend.”

Helpful Report

Posted 2 months ago

“I ordered a custom shower curtain of my dog’s face. It came in and looks like a black blob. Very poor quality. Nothing at all like website. They promise a 90 day guarantee which is a lie. Been back & forth as they “negotiate” what they will return to me. Expensive item to be offered $20 (after 3rd email) never offered to reprint & make it right. Told me to use as a “spare” horrible customer service who doesn’t stand by their product. Do not buy from this company.”

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Posted 4 months ago

“Order my first necklace and within a few days it snapped asked for a replacement same day i got it snapped again in the same place. Poor”

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Posted 4 months ago

“Arrivé cassé par 2 fois et jamais remboursé.”

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Posted 4 months ago

“Bad quality items for very expensive prices. Not worth the amount and waiting time. And one of the items I ordered has a missing piece ! Will not buy again”

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Posted 5 months ago

“Absolutely junk and horrible customer service”

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Posted 6 months ago

“Ordered the jukebox payed extra for Bluetooth. Came with no Bluetooth and no off and on switch. Sound quality is terrible”

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Posted 6 months ago

“I ordered the nested dolls and they were never delivered even though they said they were. They could not give me information on the delivery company. Not even a picture confirming delivery which is pretty standard practice. When contacting the company they gave me the run around and put the blame on me. I do NOT recommend ever ordering from this company as I am now out $50+ and no hope of ever seeing that money.”

Helpful Report

Posted 6 months ago

“Scam don’t buy. I ordered a keychain for my partner and I for Christmas and not only did it come late and outside the expected range the website predicted themselves but it’s not at all the same product advertised. Rather than the cute handmade gift seen in the advertisement, I got an AI generated tiny pillow keychain that was of horrible quality. And when asking customer support for help finding a review page, they sent me on a goose chase. I had to ask three times for a review page which they refused to send me. And when they did send a link it wasn’t even a review link. How disgusting.”

Helpful Report

Posted 7 months ago

“This place is absolutely garbage and doesn't even work. Both of the flip books are broken and don't work. Both of the wheels get stuck as you try to cycle through the pictures. They advertised that it would be delivered by Christmas and I paid extra for it and it didn't show up until 4 days after Christmas. These crooks should be ashamed of themselves to sell this absolute garbage that arrives late. Refund my purchases immediately!”

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Posted 7 months ago

“Very poor quality. Nothing like as advertised. Do not buy!”

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Posted 7 months ago

“Buyer Beware! I bought an item beginning of December. I sent several status emails, and was always given an apology, and told item is being processed, or item is in transit. Today, I called customer service number, and they told me the last update is 12-15-2025, and I need to contact seller for refund, but they will not tell me who seller is.”

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Posted 7 months ago

“Terrible costumer service. My product has not been delivered and despite my attempts to obtain a refund they always respond in a evasive manner.”

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Posted 7 months ago

“I ordered two anixity swirl rings and never received them. I have contact the seller for refund they asked for some discount cs which. Sent. They keep going back and forth with same conversation. I want a refund asap. Horrible customer service. They are a horrible company.”

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Posted 7 months ago

“Very disappointed with product small not worth money very poor will not purchase from here again avoid this company.”

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Posted 7 months ago

“Just got the nesting dolls I ordered and I am so upset. The wood itself is not sanded at all, has cracks in it and and big splinters out of it here and there. The printed images are so blurry you can't see a persons eyes even and so dark you can't make out details much at all. The largest of the pieces was so stuck together it took some time to get it open to even see the other "dolls". Also these are much smaller then you would think by the images on their site. Be sure to read the size chart well.”

Soufeel 1 star review on 10th December 2025

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Posted 7 months ago

“I ordered view master disks that permitted you to add personalized pictures to watch in the view master camera for my granddaughter. They did arrive in a fair amount of time. I thought the concept was brilliant especially for the great discounted price. Unfortunately, the pictures that I could view were very light and blurry, but the main problem is the disks were not rotate probably and kept getting jammed.”

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Posted 8 months ago

Soufeel is rated 3.6 based on 911 reviews