Soufeel Reviews

Name: Soufeel
Rating: 3.67

3.7 Rating 867 Reviews

67 %

of reviewers recommend Soufeel

Company Reviews

Questions

Metrics

3.7

Based on 867 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

Visit Website

Write Your review

Tell us how Soufeel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm dumbfounded, socked and shaken by the customer service of this company ..... I was told that I would be shown the dolls during the process, and even that I would have the opportunity to approve of the creation before the product was completed, but I was never shown the bride, ever. Why would I gift the bobblehead(s) to someone if when they themselves saw the doll(s), could not recognize themselves in them? I don't know what to do.... Suggestions would be a great help..”

Helpful Report

Posted 2 years ago

“This company is a false advertisement. I ordered the Fathers day babble head for my husband for Fathers day/Birthday and they sent me an email with the picture of my husbands face and it was so different from the picture that I sent them. NOT EVEN CLOSE to the picture I sent them. When I emailed the lady she stated she couldn't cancel the babble head because it was already made, and if I wanted to cancel it they would still charge me a 30% of my purchase which I spent 109.82. HOW? AND WHY?? If the mistake wasn't me? Please read the reviews on this site! I will continue to tell the world about this company.”

Helpful Report

Posted 3 years ago

“Item was nothing like advertised. I ordered a projection necklace with it advertising both a color projection and black and white photo. What I got was a resemblance of the photo in black lined etching. The couple in the photo look like cartoon characters. Also I was charged for the vip service after opting out of it. The company is telling me they are sorry and that it’s not what I hoped for. I would not spend a penny at this site. Terrible quality and excuses for their terrible products. Not to mention they literally charged me for that arrive I intentionally declined. Do not give your hard earned money to these people. I ordered one before from the website trendscoming and it had the actual photo inside color and everything. This site is terrible, misleading, and very cheaply made!”

Helpful Report

Posted 3 years ago

“This company is a complete waste of your time and should be avoided at all costs. I spent 40$ on a gold bracelet with a Morgan Wallet song as the QR code. I received a Silver necklace with a QR code of a song from a musical with Ryan Gosling in it. I thought it was a joke.”

Helpful Report

Posted 3 years ago

“They auto add charges and when you remove them and continue shopping they re-add the charges. Then when I called them out on it they were very condescending and rude. As if all that wasn't bad enough they won't let you complete your order without tipping them for their shifty service. Steer clear these people are professional crooks and dirt bags!!!!”

Helpful Report

Posted 3 years ago

“I was sent over 50 emails through the night and can’t find where to unsubscribe. The photo below comes up all the time and prevents me for looking any further to find out how to unsubscribe.”

Helpful Report

Posted 3 years ago

“Terrible quality on photo wallet. Looked nothing like my husband and my granddaughter's face was barely visible. Seller refused to offer full refund.”

Helpful Report

Posted 3 years ago

“Stay away from this company. I ordered a personalised bobble head of my girlfriend as an inside joke. Her eyes are hazel the eyes on this were blue. Her hair is light brown the hair on the bobble head looked black as night. The sculpting was messy and like it could have just been made for anyone. Upon trying to return or switch the item customer service was rude and abrupt and said it could not be done. There is a reason why this company is so low rated online. They are terrible. Do not use them.”

Helpful Report

Posted 3 years ago

“Don't Order This Product!!! I rarely complain about any product but this one is beyond horrible. Here's my response to them after receiving my figurines from them. Wow Tracy, 10%? That’s incredible. I paid $130 for a really incredible gift for my wife and it looks nothing like the two of us. Nothing! Cartoon effect or not, this is a horrible rendering of us. I’m glad that someone didn’t die and they relied upon your cartoon characters as we’d still be missing. You should refund the entire amount. For $130, I’d expect it to be somewhat, even close, in the ballpark, in the same universe, as our images. You and your team missed the mark entirely. Were they drunk or on drugs? What is your mailing address so I can mail this back to you so you can scam your next customer?”

Helpful Report

Posted 3 years ago

“Ordered the Bobble Heads for Valentine’s Day thinking it would be cute! $129.85 for two faces that look nothing like us!!! Scam! Both faces had same nose same look. This Soufeel’s is a joke! Do not fall for it!”

Helpful Report

Posted 3 years ago

“The item shown on the website is way different in terms of quality and even description! I ordered a Rubki's personalized where I thought the cube would be done already. What arrives? A D-I-Y package that is made of the lowest quality I've seen. The cuts of images are tricky, a ZERO step by step guidance. NEVER IN LIFE GETTING SOMETHING FROM THEM NEVER!”

Helpful Report

Posted 3 years ago

“My Husband ordered a bobble head that should have looked like us. However, they messed up on me! We asked for our refund back multiple times but they wouldn't. They kept offering partial and that's not right! Oh and they also said, "you can paint the skin color yourself!" Are you freaking kidding me! This company is a scam! Do not purchase anything from here or you're regret it! Customer service is horrible! Paid so much for this piece that I can’t even use!”

Helpful Report

Posted 3 years ago

“I ordered a wooden clock which was advertised as custom engraved and hand crafted. The picture and wording were eligible, small and poorly created with a stamp of some kind.”

Helpful Report

Posted 3 years ago

“Like every one who had the misfortune of dealing with this company. Only a devastating fire could improve that company”

Helpful Report

Posted 3 years ago

“Horrible product! Scam! Buyer beware!”

Helpful Report

Posted 3 years ago

“Awful. Worst company I EVER dealt with. Misleading. Ordered a charm with a Spotify code. When received played the wrong song. When contacted support they said it’s bc I don’t have premium Spodify account. This was after I had to send them videos of it not working. Won’t give a refund. DO NOT SUPPORT THIS COMPANY.”

Helpful Report

Posted 3 years ago

“I wouldn’t even give a 1 star I ordered paying extra for postage before Christmas for Christmas arrival up to now no item has arrived and when I emailed several times they tell me to chase my parcle when I said it’s not well overdue . They Refused refund and no other compensation. Basics they stole my money I spent £60 plus extra postage cost don’t use them I wish I read the reviews first I’m not the only one they scammed”

Helpful Report

Posted 3 years ago

“I have been waiting for my order for nearly 3 weeks and have sent emails asking on progress on my order with no reply. I’m very unhappy with the service as my order is a gift for my husband which is late.”

Helpful Report

Posted 3 years ago

“Awful company. Definitely a scam company goods don’t arrive. Avoid. They make out they’re a uk company but they’re in China.”

Helpful Report

Posted 3 years ago

“The finish was terrible i am so embarrassed i cant give this to my daughter as her special birthday gift the hinge is unfinished with ragy edges 7 days late i will never shop with u again and i will certainly be posting on social media as to what a piece of trash i paid for”

Helpful Report

Posted 3 years ago

Soufeel is rated 3.7 based on 867 reviews