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Soufeel Reviews

3.6 Rating 764 Reviews

65 %

of reviewers recommend Soufeel

Company Reviews

3.6

Based on 764 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Soufeel 5 star review on 15th September 2023

Soufeel 5 star review on 15th September 2023

Soufeel 5 star review on 19th July 2023

Soufeel 5 star review on 22nd March 2023

Soufeel 5 star review on 18th March 2023

Soufeel 5 star review on 24th February 2023

Soufeel 1 star review on 10th August 2022

4

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“SCAM ALERT!!! Never made or shipped item. Stopped responding to emails.I ordered in January Items was suppose to ship 2/5. It still hasn’t even been made. The one response I got was it might being getting made, it might have been made and failed inspection, or it might be waiting to be shipped. They would send me a tracking number when it shipped. That was on 2/9. I have to dispute the charge with credit card company. SCAm”

Posted 3 years ago

“I wish I had researched legitimate reviews before purchasing from Soufeel. I ordered a heart pendant for my daughter for Valentine's Day On February 3rd, paid for expedited shipping to get it here in a timely manner. I just looked up the order on Soufeel website and it won't even ship until after Valentine's Day. Based on the other reviews I have been reading, I am not confident the item will even be shipped. I will wait until next week and then contact my credit card company to resolve. At this point, I definitely warn potential shoppers to beware and avoid this company!”

Posted 3 years ago

“I just received my order, is the worst purchase I ever made in my life. The item that I received has nothing to do with the item that is advertised on the website and I paid for. I am really really disappointed, is the 1st time that I feel to feel such a rwally bad revision but you deserve it as a company because you are just lying your customers. I wish I never had made a purchase with this company. It was my first and the last one.”

Posted 3 years ago

“Here is another review after they say I left a review I got an email from soufeel to take it down and they will refund me, this was 3+ days go, I replied with I want a full refund and if they issue that and a written apology I'd consider removing it, this is a pure 100% scam after reading all the reviews, and my last one, they asked me to remove it, because will cause there company problems in the long run, a racist company, and wouldn't even let me speak to a manager, dont waste you money or time, dont order from this site”

Posted 3 years ago

“This company is a scam, I ordered a Personalized diamond painting for my girlfriend, of our kids, they make my kids black and multiple colours, when I ask for a refund they offered 10%, i paid 6.99 for postage to have it delivered within 5-8 days, toke 3 weeks after sent to arrive, this is a racist company with now respect for people, I warn people who are going to buy from these people, dont, they dont take responsibility for there mistake, they take more then 48hrs to reply, and the company contact number doesn't work, I've asked for a manager several times, and they didn't provide one, this cause my family to be upset because the item made our kids look horrible, dont buy go somewhere with no bad reviews, this company has tons of bad reviews”

Posted 3 years ago

“After waiting almost 2 months for my package it did not only arrive late, but broken. So after all this frustration it got even worst when they told me that they wont give me my money back and that if i wanted to send it back i NEEDED TO PAY THE MAIL FEES. It is a company of scammers that fake most of the reviews online and just send items to influencers to clean a bit their image. So now im left with a horrible product that is damaged, 50 euros less and alot of frustration. PLEASE DO NOT SUPPORT THIS COMPANY.”

Posted 3 years ago

“Do not buy from this company the jewelry is cheap and turns colour after wearing it no more than 3 times. I bought it for my mum as a birthday present engraved. She has had it less than 6 months and its useless now. Waste of money! don't waste your money or time on this company. I did reach out to them but again they wasn't interested in sorting the issue just happy to take my money. I certainly will not be ordering from that cheap place again. I have photos of my order.”

Posted 3 years ago

“I will never order from this company again. Shipping took longer than promised, and although the puzzles are pretty, the pieces don't interlock which makes them difficult to assemble. The slightest touch and you may lose your progress. I sent a request to return my puzzles but never got a response. There is no number to call, only an email address.”

Posted 3 years ago

“I ordered my product at the beginning of December for Christmas, it is now almost half way through January and I still have not received my parcel or even an email back with any information on its whereabouts. I have tried to contact "customer service" multiple times now to no avail. This is clearly not a business that anyone should be purchasing from. I am almost worried that it is a complete scheme to steal peoples money. I am incredibly disappointed and annoyed.”

Posted 3 years ago

“Ordered first week of December, still nothing.. Yet they sent an email asking if I can review the items I ordered. I would if I had them!! No way to track them either.. Would like my money back atleast if I am not going to be recieving my items..”

Posted 3 years ago

“Do not order anything from this company. I ordered my sister and my best friends Christmas presents from here on The 5th of December. It is now January 8th and I still not have received my order. The tracking is also terrible it’s telling me my package went from France to unknown ?? I do not live anywhere near france. I have never been so frustrated with a company in my life. It’s super embarrassing when I keep having to tell people that I have not received their present. I never ever write reviews on company’s but I had to for this one. When I emailed them to tell them my problem I got a crappy email back from them that didn’t make me feel any more reassured that I was going to get my package. Terrible company”

Posted 3 years ago

“I wish I read all the reviews before ordering my item! I placed my order on 12/14/20 and paid 23.95 for 2-4 day shipping. After not receiving my item, I contacted them and they said it takes 5-7 days and then once the item is complete then it will be here in 2-4 days. The product did not ship for 11 days, and then it took another 10 days to arrive! The company said it is out of their control and would not refund my shipping fee. How do you charge someone more than the actual item for expedited shipping if it is not guaranteed and not in your control? This company is located in China but it says New york! Complete scam! The item was not even the way I was hoping! A christmas gift to my boss that did not even arrive until after New years! I will never order from here again”

Posted 3 years ago

“My father passed away suddenly the end of November. I placed 2 orders. One for some items for me and one for gifts for family members in rememberance of my dad. Now we are into January I haven’t received either order even though I got emails that they shipped. I have emailed and called soufeel customer service several times. No one has called or emailed me back. I am so frustrated. I will never order from this company again.”

Posted 3 years ago

“My husband bought me a key ring for Christmas with a picture of my dog who passed away this year. They have cut the top of her head off and it look ridiculous, even though he altered the photo to fit in the box they give you. They claim to handmake the items but there is absolutely no way it is handmade as if someone handmade it they would question the position. No confirmation email sent with the image they would use etc. No refund or offer to rectify even given the circumstances. DO NOT USE THIS COMPANY!”

Posted 3 years ago

“This place is terrible it says 5-8 business days for shipping not over a month. I ordered december 6th and still have not received it. It doesn’t even said the USPS has received it. Very upsetting it was supposed to be to be a christmas gift.”

Posted 3 years ago

“Came later than advertised but more disappointing was the quality - for sure not a clear image as advertised - id add an image but it’s not letting for me?”

Posted 3 years ago

“Only good thing was it arrived 1 day before Xmas, didnt get what I thought I ordered very disappointed indeed, would not recommend at all.”

Posted 3 years ago

“Just awful service and communication I do NOT recommend!!!!!!”

Posted 3 years ago

“And I would give them 0 stars. When you place the order it says that the maximum is 7 days for it to arrive, I made my order on the 6th and today is 22, they play with people's time. Horrible.”

Posted 3 years ago

“Scam company. They portray that they’re in New York City but my credit card got billed from Hong Kong. On the website they claim it takes 3 to 4 business days to process and create your order after 12 days I emailed them because I have not heard from them and they said it would still take 3 to 4 business days cause it has not been done. Fine I want to cancel my order and I want a full refund now I cannot get anybody from the scam company to call me back or give me a refund or cancel my order do not waste your time. Now I have to cancel through my bank and make a report on the BBB it’s a big waste my time for the scam company in Hong Kong. Do NOT ORDER from this company!!!!!!”

Posted 3 years ago

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Soufeel is rated 3.6 based on 764 reviews