Soufeel Reviews

Name: Soufeel
Rating: 3.67

3.7 Rating 867 Reviews

67 %

of reviewers recommend Soufeel

Company Reviews

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Metrics

3.7

Based on 867 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a set of Car Seat covers as per the description. Only one arrived despite the picture showing 2 and the description says Car Seat Covers (plural), and who would only order 1 anyway?? When I contact Customer service, I was told if I wanted 2, I should have ordered 2! I THOUGHT I WAS ORDERING 2 AS PER YOUR DESCRIPTION! All your apologises do not solve my problem. If I want another I have to pay another £40!!!”

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Posted 3 years ago

“This is clearly the WORST company I have ever purchased from. Never recieved my order and then the lady argued with me and called me a liar !”

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Posted 3 years ago

“I bought my mum two pictures charms for Christmas within six months they had turned brown when I contacted the company they offered me a 5% discount off of my next order, not to replace the chance not a full refund, 5% off my next order🙄. Needless to say I will never be ordering again”

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Posted 3 years ago

“I am writing this review to save you some money, you DONT order from this company! it is a joke they will scam you! I order the portrait with a song from Spotify with a custom picture. First, let them sent me an item with no picture. I wrote the support and they told me that they will send me a replacement. After 3 weeks of waiting they sent me the same item! Honestly save your money for another gift or present. it is not worth it!”

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Posted 3 years ago

“Not worth using, just don't bother. 2 MONTHS to deliver, terrible quality to such a degree a child could do better. product didn't even function. would not reccommend at all and would not trust the on site reviews either.”

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Posted 4 years ago

“Probably the worst company I have dealt with. Took a month and a half to get first one made then it smashed without telling me. After three weeks of exchanges we eventually got a replacement. Yet again, heard nothing about despatch so reached out. Received it now. The picture quality is awful. And was not worth the hassle of the month and a half I have been emailing this company. Do not buy from here!!”

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Posted 4 years ago

“I will never order from this company again! i ordered a charm a mnth ago !! Has never arrived. I asked for a refund was basically told yes but after all the costs I would get nothing back which is disgusting I wouldnt advise any one to buy. Never again”

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Posted 4 years ago

“Delay with order even though I paid for express delivery. When it came it was very poor quality, not fit for purpose and damaged. Sent photos and explained just back and for emails asking for pictures I have already sent. Telling me the marks that are prominent and ingrained will disappear over time! Disgusting service!”

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Posted 4 years ago

“Worst experience ever! Picture is horrific, looks like a 2 year old painted my face red. Talk to customer service and they said " looking at your order details it's what you ordered" haha!! I did not order a picture that only my face is bright red while the rest of my body looks normal. Not to mention I paid 56.00 for these boxers and it took 2 months for them to arrive. Don't waste your money. I will never order from this company again. I wish I would of read reviews before ordering from here. Lesson learned!”

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Posted 4 years ago

“I assuming this company has never shipped to the United States before. I made an order, I was told there was an issue with the shipping address and it could not be delivered. I was told there was an issue with the name of the town on the address, of which I know exists. This is where my wife works, and we live in said town. So, I changed the address to my son, in North Carolina (USA), and I am sure I will be told it does not exist either. I ordered the same item from a company that has shipped to my wife's address. This other company has delivered to this address in question by Soulfeel before, and there was no issues. I will just have to make sure I refrain from ordering anything from Soulfeel again. I am hoping the item might show one day. I find it easier to ship an item from the Kingdom of Saudia Arabia then this place.”

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Posted 4 years ago

“It’s been a month since I ordered and the customer service is really poor! I thought the website is a scum.”

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Posted 4 years ago

“Item took almost 2 months to send when the average time is 18 days. When I tried to contact customer service they took over a week to get back to me and said they would update my shipping information but then did not get back to me for another week. The communication was confusing and the shipping process was distressing.”

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Posted 4 years ago

“I haven't got my item and no one is giving a answer as to what's going on it says it's in transit but it's been in transit. I’m really disappointed ... don’t waisted ur time”

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Posted 4 years ago

“I ordered end of last month I got a shipment status which said they are sent out But the tracking status has not changed since Feb 2nd I asked them, they said the order has already arrived in US, Custom has been completed But I made sure this with local post office They said they have not received my order yet They l lied to me I am really suspecting that they may be scammer”

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Posted 4 years ago

“SCAM ALERT!!! Never made or shipped item. Stopped responding to emails.I ordered in January Items was suppose to ship 2/5. It still hasn’t even been made. The one response I got was it might being getting made, it might have been made and failed inspection, or it might be waiting to be shipped. They would send me a tracking number when it shipped. That was on 2/9. I have to dispute the charge with credit card company. SCAm”

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Posted 4 years ago

“I wish I had researched legitimate reviews before purchasing from Soufeel. I ordered a heart pendant for my daughter for Valentine's Day On February 3rd, paid for expedited shipping to get it here in a timely manner. I just looked up the order on Soufeel website and it won't even ship until after Valentine's Day. Based on the other reviews I have been reading, I am not confident the item will even be shipped. I will wait until next week and then contact my credit card company to resolve. At this point, I definitely warn potential shoppers to beware and avoid this company!”

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Posted 4 years ago

“I just received my order, is the worst purchase I ever made in my life. The item that I received has nothing to do with the item that is advertised on the website and I paid for. I am really really disappointed, is the 1st time that I feel to feel such a rwally bad revision but you deserve it as a company because you are just lying your customers. I wish I never had made a purchase with this company. It was my first and the last one.”

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Posted 4 years ago

“Here is another review after they say I left a review I got an email from soufeel to take it down and they will refund me, this was 3+ days go, I replied with I want a full refund and if they issue that and a written apology I'd consider removing it, this is a pure 100% scam after reading all the reviews, and my last one, they asked me to remove it, because will cause there company problems in the long run, a racist company, and wouldn't even let me speak to a manager, dont waste you money or time, dont order from this site”

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Posted 4 years ago

“This company is a scam, I ordered a Personalized diamond painting for my girlfriend, of our kids, they make my kids black and multiple colours, when I ask for a refund they offered 10%, i paid 6.99 for postage to have it delivered within 5-8 days, toke 3 weeks after sent to arrive, this is a racist company with now respect for people, I warn people who are going to buy from these people, dont, they dont take responsibility for there mistake, they take more then 48hrs to reply, and the company contact number doesn't work, I've asked for a manager several times, and they didn't provide one, this cause my family to be upset because the item made our kids look horrible, dont buy go somewhere with no bad reviews, this company has tons of bad reviews”

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Posted 4 years ago

“After waiting almost 2 months for my package it did not only arrive late, but broken. So after all this frustration it got even worst when they told me that they wont give me my money back and that if i wanted to send it back i NEEDED TO PAY THE MAIL FEES. It is a company of scammers that fake most of the reviews online and just send items to influencers to clean a bit their image. So now im left with a horrible product that is damaged, 50 euros less and alot of frustration. PLEASE DO NOT SUPPORT THIS COMPANY.”

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Posted 4 years ago

Soufeel is rated 3.7 based on 867 reviews