TERRIBLE COMPANY. ORDERED A BRACELET FOR MY VET FOR EVERYTHING SHE DID FOR MY DOGS. THE BRACELET WOULD NOT FIT A 5 YEAR OLD, AND THE CHARMS YOU NEED A MICROSCOPE TO SEE. CALLED CUSTOMER SERVICE....ALL MY FAULT. THE PICTURES I SENT WERE TO SMALL. I COULD HAVE SENT A 8 X 10, BUT IT WOULD HAVE NOT FIT ON A 1/4" CHARM............AND I ORDERED THE WRONG SIZE BRACELET.............NOT THAT THERE WAS A SIZE TO ORDER ON THE FORM, WHICH THERE WAS NOT. SO THEY OFFERED ME A 5% REFUND ON MY ORDER...$4.50. THEY WILL DO NOTHING.............DO NOT, I REPEAT, DO NOT ORDER FROM THIS COMPANY. IF YOU HAVE TO RETURN SOMETHING.........YOU WILL BE OUT OF LUCK. SCAM COMPANY. CHECK OUT ALL THE OTHER 1 STAR REVIEWS....ITS NOT ONLY ME. STICK TO AMAZON.....................