Service could not have possible been worse. I tried to order an item before Valentines day, admittedly late, but the website stated guaranteed delivery by at least the day after, but expected before. When trying to order, it twice told me the order had failed. I therefore decided to go with Annalise Jewellery. They were more expensive, but the item came within two days and was brilliant. However, i then discovered my account had been charged for the Item with Soufeel. I tried to contact them 3 times without getting any response to cancel the order, explaining it was down to a failure of their website. I got no response. I eventually gave up assuming i'd been scammed. I got an email over a month later saying the item had now been sent, again i replied to this email and finally got a response. The most they claimed they could do was refund postage. Two days later i received an email saying the item had been delivered. It hasn't. I still haven't received the item, and they won't refund me. Stay well clear.