Anonymous
Wish I could give zero stars. I ordered almost a month ago and have yet to receive it. I never received a confirmation email that they even got the order, but they took the money out right away. I had to email them to see what was going on (after paying expedite shipping), and they said it would ship out April 12. Never got an email so I emailed April 14, and they said it was in “quality check” and it would be another 4-5 days. After six, I still hadn’t gotten an update and emailed to just cancel the order and send me a refund. They refused and claimed that the coronavirus was delaying the order (why give me those shipping dates then? And this was the first time they said it was delayed due to covid). They said all companies are delayed because of covid (UNTRUE, they’re the only online order I’ve placed that seems to be delayed). Well, here we are 24 days later...still no tracking number, can’t access my order and they’re saying that I basically just have to sit around and wait. They’re refusing to refund me, even for the shipping. 100% do NOT recommend.
4 years ago
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Soufeel has a 3.6 average rating from 763 reviews

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