I too am in the same boat! Ordered a puzzle in April for a friends birthday and here we are in July. I’ve actually been emailing with their “customer service representative” if you’d like to call her that. All she does is blame COVID and say it’s out of their hands when I’ve asked for a refund. I’ve told her multiple times that my friend is fleeing NY and will no longer be at the residence and her solution was to be patient and wait. What?! How does waiting longer get it to my friend who isn’t even at the delivery address anymore. She’s infuriating and will not direct me to someone higher up. This company is a scam!