DO NOT do business with Soufeel. Ordered a custom puzzle. Took over two months to receive the puzzle but I understand it was during COVID. The puzzle is essentially completely black. There are a couple of dark grey areas but it is unrecognizable as anything but a black puzzle. Contacted customer support via email asking for either a refund or to send me what I ordered. Their answers have been consistent – “It’s not our problem, it’s your problem”. First it was my upload is too dark, then it was too low of a resolution, then it was too small, etc. I created this picture using 3D modeling software and have a 24x18” print of it on my office wall. It has also been printed in poster size for a charity gala. There is nothing wrong with my picture. 26 emails later they still take no responsibility or provide a refund. It basically a SCAM by an internet thief. Put your money back in your pocket.