I purchased my son a SM pullover for Christmas which was over $100 with shipping(will never spend that kind of money on 1 item and pay shipping too ever again) When it arrived there was a huge rip in the pocket liner I contacted SM to let them know about the rip (they know the material is cheap I'm sure) and said I would stitch it myself because I didn't have your to return it and get another in time for Christmas. Attached pictures also. They responded with "if you decide to send it back, let us know" No apologies ,no nothing. I'm not sure why their products are so pricey , it's definitely not because of the high quality of materials being used.