I have phoned now about 15 times to try and return an item. Every time I wait at least 5/10 minutes on hold before being cut off. I finally got through to a woman who has proved utterly useless. She said she arranged for a returns label (which should have been included in the box in the first place) to be delivered to my house and on it would be a collection date. I’ve just had a driver show up at my house looking to pick up the parcel before I’ve received anything from studio? Total waste of time and I’ll never, ever shop with Studio again. 1 star is generous considering the fact that my item took almost 2 weeks to arrive and is now taking even longer to return. Utterly shambolic.