Studio Reviews

1.3 Rating 1,482 Reviews
7 %
of reviewers recommend Studio
1.3
Based on 1,482 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 24%
Accurate And Undamaged Orders
Greater than 59%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Studio 1 star review on 14th February 2024
Anonymous
Studio 1 star review on 23rd December 2023
John
Studio 1 star review on 22nd December 2023
Jason
Studio 1 star review on 23rd November 2023
Lucy
Studio 1 star review on 16th November 2023
Anonymous
Studio 1 star review on 16th November 2023
Anonymous
Studio 1 star review on 15th November 2023
So*fed*up!!!
86
Anonymous
Anonymous  // 01/01/2019
I have shopped with this company for nearly twenty years. Most of time things have run pretty smoothly but I have had to take them to the financial ombudsman twice in the past and the decision made has always been in my favor. I subsequently learned from my neighbor that Studio were going into administration and then on the internet I learned that the Fraser Group had stepped in. At no time have I ever been informed by letter of this matter by the new owner. Customer Services is run by complete morons at the best of times but things have got considerably wore since the buy out. I ordered some earrings in August 2023 and to date I have not received them but like many of the customers who have written reviews, I have been charged for them. I have written to them twice and have been ignored. However, they have no problem sending out a statement wanting their monthly money. I would not recommend this company to anyone and I don't know whether or not to be pleased or alarmed at the amount of customers who all have the same complaint as I do - at least I know I'm not alone. I can't even complain to the financial ombudsman again because I have to allow them time to respond to my complaint - I think it best not to hold my breath. I'm going to pay the account up and leave off the money they owe me and hopefully they will take me to court and I will have the opportunity to state my case.
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Posted 2 days ago
Returned faulty item in January and still not received refund. Chase weekly and each time given new customer service number and asked to supply all info again, rediculous. Can't get into my account which I have had over 20 years. What is happening?? Will not be ordering from studio again as they don't care about their loyal customers, well from the other reviews any customers.
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Posted 6 days ago
I have been a customer for years but since they emerged with frazer group i can’t get into my account! There’s no way of talking to anyone or even email address?? There’s definitely something not right? I’m going to ombudsman, I don’t know when my payment due or how much! When you ring the financial dept they say 1 and half hours to wait I have never got through?? I never had any problems before so angry!
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Posted 1 week ago
you can not get through to this company i paid off my account in January now on sunday said i owe 52pds and today 62 i owe them nothing been ringing only to be told it would be an hour wait time tried to close my acc but cant because there saying wrong date of birth which is a lie dont deal with them there awful
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Posted 1 week ago
I am not a cash customer of studio.but I have shopped with them for years.and they have recently taken money from my bank account with out my permission? were is the money because my account balance is still showing? I am emailing studio can't get no reply.this is a scam firm.they need to get in touch with me but they don't. it is bad customer service.bad firm.would not recommend to anyone
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Posted 1 week ago
Took four months after me chasing every week to get a resolve on an item I returned via Evri they were given every single bit of evidence of my return no aplogy zero utterly disgusting
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Posted 1 week ago
The studio 88 website is terrible and needs improvement. I tried to order 2 sport jerseys, large in size. I qualified for delivery. The 2nd jersey seemed not to be available in large so I purchased medium but only a few seconds later the option for large size appeared. Right after that, I requested to make an exchange. 3 days later the delivery man was sent to collect items from me which I never received, it's 9 days and I'm still waiting. This the worst experience. Logistical Solutionist Delivery Company is horrible. I am so disappointed. Studio 88 do you know RAM deliveries? I need to stick to Bash because with RAM they do the job exceptionally well. You can keep those items
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Posted 1 week ago
After being a customer with Studio for probably 40 years, I won’t be ordering anything more from them. I’ve been getting letters & recorded phone calls telling me that I owed £15 67? or something for which I have no idea what this relates to. I have no paperwork & cannot find anything about it on my account. In the end I went ‘old school’ & sent a cheque as I can stop it easily. The paid it in the day it was received. When I complained on an online forum as I couldn’t get how of them, the stock reply was sent to that page. Then I was asked to send more details which, foe the most part I couldn’t, as I haven’t a clue what it relates to. HAVEN'T HEARD A THING SINCE! 40 years as a customer & you get treated like this! I’m closing my account!
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Posted 2 weeks ago
Absolute corrupt company. Sent for tv unit what my mother in law asked for in November never came!! Keep sending me threatening letters with court action! No reply’s to emails, virtual assistant a joke, even added interest. Well u can take me no one pays when no goods
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Posted 3 weeks ago
Beyond scam!!! Run!! Insisted my package was delivered, my cameras show nothing!!!! No refund, no nothing. Scammers that lie and steal.
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Posted 1 month ago
Ordered a cabine, upon building it parts were missing. Studio customer service responded two weeks later and wouldn’t send missing parts out. Offered no solution. Do not order from this company poor customer service and products
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Posted 1 month ago
This company needs to be investigated for their inability to fulfil orders yet still affect your credit rating and charge a default payment for not paying what you do not actually owe. Automated emails promising all sorts and after countless emails they go back to the original email saying they are not responsible. It’s the financial department. Have spoke to them and they blame customer services. The amount owed is minimal but this is not the point. Their incompetence of only partial refund started this stressful experience
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Posted 1 month ago
Beware do not use these I closed my account and due 94 pounds by cheque they still not sent contacted them 15 times no reply there customer service is shocking and a disgrace
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Posted 1 month ago
Studio are a joke, A christmas item never received, even the courier admitted liability, yet they haven't refunded me I have emailed loads of different people chasing refund. They told me refund on way several times. Order now vanished off my account so there is now no evidence of order in first place. They are the worst company I have ever had to deal with. Parcel was dumped by courier Evri and studio will never give me a refund.
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Posted 1 month ago
Worst experience with this company ever. Any information that you need, you cannot find such as a returns form. They just send you in the loop round round again. This includes their online chat service which again only gives you default answers and you can’t actually speak to a human. Absolutely terrible company. I will not ever ever ever be ordering from them again and would not recommend anyone to also do so.
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Posted 1 month ago
Studio used to be amazing - what's happened??? The website is now impossible to use - three times i have had to change my password, the website saying it was incorrect & it wasn't. Forget the phone app - it does not work. such a shame, it used to be a brilliant company. The website needs to be sorted out & hopefully it can get back to how it used to be.
Helpful Report
Posted 1 month ago
I ordered bedroom furniture in September last year, the items were out of stock, I got an email on the same day to say the items were out of stock and that I would get a refund to my account in 3-5 days. That was it as far as I was concerned, never thought anything more of it. I get a message in November to tell me to go online and make a payment. I checked my studio account and my balance was showing £268.99 for the furniture that was out of stock. I was told by email to contact Fraser finance who would mark as a dispute for 30 days, i did this, I get a further message in December to say late payment again, I phone Fraser Finance who apparently put a dispute for another 30 days, (this was an absolute waste of time calling Fraser). I’ve now got two red crosses on my credit score. I also paid the minimum payment of £65 in December as I didn’t want another Red Cross on my credit score for January. I have now lost 70 points on my credit score and £65 out of pocket. These people have caused me so much stress, I have asked for my refund, I have requested the red marks on my credit file be removed and I’ve asked them to close the account as I no longer want to purchase anything from Studio, everything I’ve asked for has been ignored, appalling customer service, you cannot speak to anyone on the phone. I’ve stopped contacting them now because it’s stressful, I have registered a complaint with the financial ombudsman and hope they will get this resolved. I will never purchase anything from Studio again.
Helpful Report
Posted 1 month ago
Studio are by far the worst online retailer I have ever come across and I warn prospective customers of studio to check the many negative reviews on this company before giving them your custom.I made a purchase last November with a 3-5 delivery time, after a month of been told that it was on it's way studio cancelled the order stating it was an out of stock item and unavailable,it then took over 3 weeks to receive a refund but postage costs I had paid were withheld (the item was never sent). After over 30 emails to so called customer services stating I would not be paying, this amateurish outfit have still not refunded it 3 months later.I have now received countless emails, text and calls demanding payment or further action will be taken, the amount owed is tiny but as a matter of principle I do not pay money I do not owe, but true to their word they have affected my credit record something I couldn't care less about,I have now blocked all communications with studio.
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Posted 1 month ago
Order placed on Nov 6th 2023, to date 18th Feb no order received depsite numerous emails and cancellations - when I review the courier website arrowxl (just as bad) it shows my order has been cancelled and I quote " Order Cancelled - System Change" Studio also keep changing the mobile app so I have no history of my order on there app - the customer services team are deliberately evasive (in my opinion) and the virtual assistant that you get through to is next to hopeless - I have demanded a refund (again) and will be taking them to a small claims court AVOID STUDIO LIKE THE PLAGUE - QUICK TO TAKE YOUR MONEY BUT TRY AND GET IT BACK..............GOOD LUCK
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Posted 1 month ago
I have been a customer of studio when it was a good company but I had not placed any orders in the past year so my oh my did I get a surprise. When I tried to log into my account nothing happened. I even tried to registar a new email and still no luck. I have now tried for over a month to get through on the phone which is a laugh. Once you get the machone to answer your call and go through all the choices you are told we are really busy and you will have to wait at least 45mins and this is all the time. I am so disappointed as up to a year ago studio were great. I am fed up and have tried a number of things to get my account working so I could place an order. This new company have NO CUSTOMER SERVICE. They did not even have the manners to let me know that I could not get access to my online account. I thought when I read other bad reviews people where making things to be worse than what they were but my oh my O full agree with all that you have said. HELP HELP HELP HELPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPP
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Posted 1 month ago
Studio is rated 1.3 based on 1,482 reviews