Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,541 Reviews

7 %

of reviewers recommend Studio

Company Reviews

Questions

Metrics

1.3

Based on 1,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 1 star review on 7th December 2024

Tracy

Studio 2 star review on 7th September 2024

Ali

100

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered christmas gifts, one was a watch that wasn't cheap Ben Sherman, i opened to set the date and time but the second hand was not waorking. Informed studio who sent out a new one. the new one has now arrived and exactly the same. I am 1. not happy I CANNOT speak to anyone, everything is online and get no answers and at the moment this is made even worse by the fact Ive has surgery on my hand so using the computer is harder than you'll believe and the pain is awful (my daughter is typing this for me now whe knows she isn't getting the watch). I have shopped with studio for years but NEVER AGAIN. Products shoddy, NO CUSTOMER SERVICE OR CARE and postage prices way to high especially when on a recent order I had to pay 3 postage for 1 order as they have them in different locations. AWFUL company who don't care.”

Helpful Report

Posted 18 hours ago

“Ordered trainers, 2 jumpers, 1 x hoodie and some underwear. Evri failed to deliver parcel because according to them it was too heavy !!! Studio keep fobbing me off with excuses and chat box drops out despite holding on and waiting for a response. I have been a customer for many years, terrible customer treatment, no truthfull response. Do not use this company. They treat you as an idiot and have retained my £70 despite not receiving my parcel !!!”

Helpful Report

Posted 5 days ago

“Do Not Use This Company! I have been a customer of this company for more than 10 years, I have never had a problem until now! I ordered 7 items (some large) I received my order & there was 1 item in the parcel bag. I gave it a few days thinking another parcel would arrived! No such luck! I eventually got customer service through email & they said they where looking into this ‘horrific matter’🙈 (my missing items) They got back to me a few days later saying everything was in the bag, having attached the picture of the very small parcel bag I asked how my 7 items could possibly fit in this extremely small bag after all it was a ‘Mary Poppins’ bag! They said ‘the matter is now closed’ I asked for the customer service managers number or email but no reply. So I got the pleasure of paying for items I don’t have & having to deal with all this hassle. Do Not Use This Company!”

Helpful Report

Posted 1 week ago

“Scam company!!!!! Totally not fit for purpose. Ordered 3 x 60cm infinity Christmas mains operated multicoloured decorations. Recieved 3x 30cm battery single colour scratched pathetic ones. 3 times promised collection & still nothing. Not even the promised email to confirm. Totally useless virtual customer service that achieved nothing. This company is a joke. I begrudge giving this sham the 1 star.”

Helpful Report

Posted 1 week ago

“I ordered on 31st oct still not recieved it fobbed off everytime I ask about my order saying its getting dispatched shortly asked for refund not recieved it I am absolutely livid over this as it was for a present”

Helpful Report

Posted 1 week ago

“Has no respect for customers, did not sort out my problem, they gave a £15 e voucher that did not work, trying to contact them is near impossible and will not be buying here again.”

Helpful Report

Posted 3 weeks ago

“Absolutely worse company, I hope they’re closing down because they’re not going to get another penny off me again when I’ve been constantly paying them whilst they put interest on interest! Their prices aren’t even good, they keep signing you out of your account every time they have a new update how do you expect to pay them when they keep locking you out of your accounts.”

Helpful Report

Posted 1 month ago

“Absolutely disgraceful company. Poor after sales customer service and constant avoidance of customer questions.”

Helpful Report

Posted 1 month ago

“Awful scam of a company. Not what it used to be by a long shot. Getting to actually talk to someone is nigh on impossible and when you do, they just lie to you and fob you off. Reported to trading standards and will see them in court.”

Helpful Report

Posted 1 month ago

“Please dont buy from this company - i ordered two matching sofas for one to be totally different upon arrival - cant get a return unless i pay and then cant get a replacement so am left with 2 non matching sofas and over 700 out of pocket - NEVER EVER USE THEM. Robot chat disconnects and they done understand emails are not responded to am not totally out of pocket and hope people read this report so they dont end up in the same position”

Helpful Report

Posted 1 month ago

“OMG I so wish I had done some homework regarding this awful company before I purchased. No order delivered and ordered back in September and I can't even get this order cancelled and my money back, they fob you off on the chat and disconnect you - terrible customer service. They should be investigated and shut down. terrible company terrible customer service - quick enough to take your money but won't give it back”

Helpful Report

Posted 1 month ago

“Items paid, items missing, not delivered. Studio contacted to resolved. Assured items would be received within a week later and still nothing. Contacted again and told merchants would be contacted but no refund given. Will NOT be ordering from studio again! Absolute terrible service! For the money.. will be seeking legal action.”

Helpful Report

Posted 2 months ago

“I never received a parcel before I went on holiday. On my return I received arrears letters from Studio Catalogue. I had to search the internet to try to get to speak to somebody about the parcel but their was nobody to talk to. They force you to use their automated system. After reporting that I not received the parcel they said since the parcel was sent out over 30 days ago they could not investigate the matter and I would have to pay for the parcel. I informed them I was not going to pay for something I never received so they passed my account to DEBT RECOVERY. I was then hounded daily with written communication and daily telephone calls telling me to phone their debt recovery to arrange to make payments. This went on for months until finally in tears I managed to speak to somebody in debt recovery who I informed that I was going to report the harassment to Financial Ombudsmen Service and Police. The debt recovery listened to what I had to say and agreed to cancel the debt to save me from any further distress. I do not want anything to do with Studio Catalogue and with their bullying and intimidating behavior they should be prevented from trading.”

Helpful Report

Posted 2 months ago

“Used to love studio.Not anymore it's full of second rate rubbish and the app is dreadful.”

Helpful Report

Posted 2 months ago

“Sent money for reduced price Christmas tree beginning of 2024 they took the money straight away never received my order. Cheating company. Never order from them.”

Helpful Report

Posted 2 months ago

“I am still waiting for a refund of £146.08 been waiting 2 months? customer service attitude is appalling.just keep going backwards and forward? Want to close my account can't do that? This company needs to be avoided.customer service no help.no refund very angry and disappointed I want this refund dealt with immediately”

Helpful Report

Posted 2 months ago

“Order cancelled by your company. Even though I kept getting messages of delivery date. Impossible to speak to anyone just a stupid chat bot. The questions are irrelevant and do not relate to your concern. Andvitcwill send you back to the beginning no matter what you select. I've waited 20 days since the order was cancelled for my £209.98. Still not heard acting. I have informed my bank and trading standards as I now suspect this company is acting unlawfully.”

Helpful Report

Posted 2 months ago

“Zero stars from me. Tried to return faulty goods. Waited 10 days for a reply. Was told they were dealing with my request and told to do nothing. I then receive a default payment notice plus interest. I paid my full amount and closed my account. Worst company I have ever dealt with.”

Helpful Report

Posted 2 months ago

“Very difficult to make a return. Trying to find a returns label is impossible as there is no returns label in the parcel. Customer service is difficult as it’s as though they are reading off a script in a foreign accent. I have stopped buying clothes from them as the fit is bad and then you have the problem of trying to return. I would not recommend this company to anyone.”

Helpful Report

Posted 2 months ago

“If I could give 0 stars I would. Your customer service is appalling, I have never experienced such lack of professionalism. I don’t understand why it’s so hard to collect your faulty item that you sent to me and give me my money back! It’s robbery! This issue has been going on over a month now and has still not been resolved. Everyone, If you want the risk of receiving a faulty item and getting your money robbed, please shop with Studio as they are the company for you. Diabolical”

Helpful Report

Posted 2 months ago

Studio is rated 1.3 based on 1,541 reviews