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Studio Reviews

1.3 Rating 1,492 Reviews

7 %

of reviewers recommend Studio

Company Reviews

1.3

Based on 1,492 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Studio deliver? How long does Studio take to deliver? Does Studio deliver on time? How is accuracy and good condition of items delivered by Studio?

Returns

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Customer Service

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I've been a customer 32 years since my son was born. They have stopped all telephone communication..talking to an agent online is like talking to a plank of wood. I've returned £500 of item evti collected and it states delivered I'm still having to pay 2 months on £63 as scared of getting a default. Emailed them all they do is reply and say sorry we have moved online wait a few days its a month now..anyone k ow what action csn be taken please thankd

Asked by Neeta (5 months ago)

Hi I bought a solar peacock about a month ago and it is faulty does not light up could I send back and have amity one . M little

Asked by Margaret little (9 months ago)

I’ve tried three times to order a catalogue. Three times it’s not arrived. Where are they ??

Asked by GRACE PILKINGTON (2 years ago)

I,ve worn a top twice meaning it's been washed twice that I ordered from you and the stitching is fraying on the outside of this near the cuff. Have not got the packaging but as it's faulty can I claim a reduction in the price. I can send a pic over my email

Asked by Julie Townsend (2 years ago)

For those who had refunds, how long did you wait for it be back to bank?

Asked by Kerry (3 years ago)

Order curtains they said were out of stock kept cancelling them through email no reply phoned them not very nice on phone still waiting on refund wouldn't buy anything from them

Asked by Gwynedd Jenkins (3 years ago)

I bought a nurses watch 13/05/20 online paid by debit card Money was deducted from.my account but I did not get any confirmation email for my purchase or when it will be delivered.How do I.get the watch or money back?Tried to log into the account and failed it's now saying suspended

Asked by Chenayi Chawanda (3 years ago)

I have tried to order from studio but keep getting a knock back is it because of the thousands i got from u in ppi im now disabled and living with my daughter so it would be really handy as i cant get to shops

Asked by Susan Christie (4 years ago)

I have sent several emails asking why I’ve been refused access to my account. keep receiving the same emails saying youse will get back to me in a couple of days that’s gone on now for weeks. youse must have these emails already to send out to anyone making a complaint cause each email I recieve is identical to the last one youse sent and youse never get in touch to put the problem right. it’s diabolical youse can treat very good customers in this way. I’m getting now to go through resolver maybe youse will listen then

Asked by Elizabeth Helens (4 years ago)

How long does it take for a mobile phone to be delivered

Asked by Paula Sweatman (4 years ago)

FOR EVER if you want it for Christmas 2020 order it now it may arrive in time if your lucky

Answered by yvonne fortune (4 years ago)

I have been waitin for a courrier since the 28th march to pick up a parcel can u let me no when he is coming to collect it

Asked by Elizabeth Gallagher (5 years ago)

Looking at all the bad reviews I dont think you'll be getting it... :( sad face

Answered by checking out the company..... (4 years ago)

A/c no.05250191 Items ordered on 2.2.19. Two items received but not yet got 243-193-68ms priced £6.99 2 mugs mr right & mrs always right. When will I get these please. - Mrs J Watt

Asked by Mrs J Watt (5 years ago)

Hi I ordered a rug way back in December of last year it was£55.99. When the bill came in I went to the bank to pay .....it was only the next day I realized the bank had made a m take and sent of £744 ..to studio ..I was so upset I have EMailed and Phoned but do not seem to be getting anywhere. I'm so worried I have bills to pay and need my money back

Asked by Morag mcphee (5 years ago)

Just placed an order and then read this worrying reviews and trying to cancel order - have phoned and they avoided answering my question the whole time! Feeling very sick with worry. How do you close an account with them? I have no account number on the confirmation email and cannot find information on how to cancel my account. Please help!!

Asked by Charlotte (5 years ago)

how long does it take for them to verify/assess your application? Are they a good company to buy from?

Asked by K (6 years ago)

Don't use or trust them

Answered by Stephen (4 years ago)

what on earth are they doing advertising on the web and they have no web facilities, It is a worrying thing when you come to pay, you go through the most rigourouse of questions.

Asked by Mrs AnTeasdalen (6 years ago)

how do I know if the perfume purchased from 24 studio is genuine.

Asked by kathy (6 years ago)

I cant proceed with order as it will not allow me to enter date of birth, no box!! first time ordering and no need for credit account.

Asked by Androula Frantzoulou (6 years ago)

not a member yet but how quick do you deliver

Asked by mustaq (6 years ago)

The only thing Studio do quick is take your money FACT !!!

Answered by yvonne fortune (4 years ago)