Studio Reviews

1.3 Rating 1,572 Reviews

7 %

of reviewers recommend Studio

Company Reviews

Questions

Metrics

1.3

Based on 1,572 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Studio resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 65% of reviewers feedback is Studio takes over a week to resolve customer queries.

Helpful Report

(2 weeks ago)

56.60%

Industry Average

“ Order was delivered today, however i need to return an item. Studio charged £4.99 for delivery, and now want £4.99 for a single small item return. That's nearly £10 extra on top of the original price.... This is absolutely shocking. I will give the dress away before paying this to return it. Disgraceful customer service. ”

- margaret dickson

“ Please don’t use. Returned an item and they are saying they haven’t received it. They have been giving me the run around for months and eventually have said they can’t help. Absolutely awful customer service. Won’t ever use again. ”

- Claire farren

“ Shocking! Ordered 16 th of November and still not received! I had half refund and they saying other half arrived ! No response for my 25 emails! Communication awful. Customer service awful. Don’t recommend at all! Scamming people ! Absolutely unacceptable! Legal action taking ! ”

- Nikolett Pflum

Studio Reviews

Customer Service - Average