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Studio Reviews

1.3 Rating 1,569 Reviews
7 %
of reviewers recommend Studio
1.3
Based on 1,569 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 24%
Accurate And Undamaged Orders
Greater than 59%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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How do I contact Studio?
(2 weeks ago)
You can contact Studio by Email, Live Chat and Telephone.
(2 weeks ago)
C-
55.69%
Industry Average
Ordered in September part 1 of the order which two items arrived and I was told by Evri that the other parcel had come to their warehouse open and had been sent back to them,I then got in touch with Evri and received proof that Studio had received the return,Studio claimed they have never received and also claim they have proof of my delivery because of the photo Evri took for the first part of the order, to put it into perspective I ordered two coats,a shower curtain.hanging baskets,some bralettes and a couple of other things,the photo taken wasn’t big enough to account for all those items and yet Studio has closed the complaint as they have proof of delivery. Don’t know where to go next as I begrudge paying for stuff I haven’t received and if I don’t it affects my credit rating. No refund given. Will never use them again after this and I will make everyone aware of it. DO NOT USE!!!! Horrendous Customer Service Skills!!!
- Angela
I have shopped with Studio for years never again I ordered a cardigan for a friend which never arrived no satisfaction with customer service . No cardigan no money back case closed postage cost outrages as most things you order are sent back terrible quality ordered 3 packs of Xmas cards all damaged went in bin how this company is still trading I do not know
- Anonymous
Order was delivered today, however i need to return an item. Studio charged £4.99 for delivery, and now want £4.99 for a single small item return. That's nearly £10 extra on top of the original price.... This is absolutely shocking. I will give the dress away before paying this to return it. Disgraceful customer service.
- margaret dickson