Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,572 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,572 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 1 star review on 20th September 2025

Studio 2 star review on 7th September 2024

Ali

103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID THIS COMPANY! my order arrived with a damaged swimsuit. There is no number that I can find to call, so I've emailed and heard nothing. Customer service is non existent!”

Helpful Report

Posted 1 year ago

“Ordered an expensive Lego set for a gift. Received an email that the package had been delivered, on Checking the picture it was abandoned at an incorrect address. Informed Studio within 40 minutes. 4 months and 40+ emails later I still had no refund so luckily I had purchased using my credit so was able to do a charge back. This process with RBS was smooth. Studio I would give minus stars if possible. Please check the most recent reviews before purchasing as you then more than likely won't. If you do please use a credit card then you have some cover as Studio will never refund you regardless of the circumstances.”

Helpful Report

Posted 1 year ago

“Customer service is horrendous No help a week and many emails later no help How many times are they going to get away with poor response to genuine customer queries”

Helpful Report

Posted 1 year ago

“Ended up going to the financial ombudsman reference studio. Item wasn't delivered, studio pay still charged me, after months of going round in circles studio retail - studio pay both stating not their issue it's the others, no contact, when you do mange to get an email response they ask the same questions over and over, end result nothing sorted, it's now with the financial ombudsman, I would recommend anyone having issues to use the financial ombudsman studio retail and studio pay need shut down”

Helpful Report

Posted 1 year ago

“Poor customer service waiting times reaching over an hour and half before I made the decision to end the call as couldn’t wait any longer. This is the second attempt to contact Studio to discuss my account with the same outcome.”

Helpful Report

Posted 1 year ago

“I didn't receive my delivery the courier in the area that not to my address I was in all day I have bought this up on several occasions and keep getting told it has been rejected even though I've proved it was not my building shown videos of my building and the entrance which looks nothing like the entrance of the building they was delivered to I don't have a concierge so it was not left or should have been left with anyone and yet they still expect me to pay for this this won't be happening again can't trust to delivery courier that they use contrast them”

Helpful Report

Posted 1 year ago

“6 months ago ordered tv unit never arrived but was threatened with legal action if didn't pay the bill plus delivery late payment and interest still got no satisfaction from them shopped with them for years never ad trouble before dont seem to care about there customers it was my daughter in law who ordered for me cos i culdnt get through to them .”

Helpful Report

Posted 1 year ago

“I can’t get anyone to dealwith my damaged parcelyodell said they carnt deliver as it’s badly damaged”

Helpful Report

Posted 1 year ago

“Absolute joke of a company. Customer service is non existent. Dealt with Studio for years and never had a problem but now it’s the worst company out there. Account closed now. This company should be shut down”

Helpful Report

Posted 1 year ago

“Don’t use this company. I would not even give them a 1 star rating. I ordered a gazebo and it never arrived. I asked for a refund and they refused saying that it was now an investigation. My contract was with them not a third party. Ended up getting my money back through my bank. Totally unprofessional , rude and don’t know what they are doing.”

Helpful Report

Posted 1 year ago

“This company is total rubbish if you want to return a faulty item they are not reachable. I will never buy anything again from this company.”

Helpful Report

Posted 1 year ago

“Bought a streetwise car battery booster pack, the charger did not work. I asked for a replacement charger. I was told they would look into this. I was to hear back from them in 72 hours. Have now been chasing this up for over a week, they keep apologising and fobbing me off. I have requested a refund, still fobbing me off. The goods are not working and they will not give me a refund. The item cost £64.98, waste of money. Please DO NOT buy from studio there is more than 1500 reviews, all negitive. Wish I had checked them before my purchase.”

Helpful Report

Posted 1 year ago

“Absolutely appalling customer service. Cannot believe they keep you on hold for well over an hour before you can even get through to someone. Then they give you a run around and can’t manage to find anything you’re asking them about.”

Helpful Report

Posted 1 year ago

“It is impossible to contact them about an issue. There is no number for customer services. Just a number that puts you through to financial services and tells you that they can't help with orders. Absolutely useless.”

Helpful Report

Posted 1 year ago

“Sent me an item that was damaged. It arrived at my door with the liquid bottle dripping at the bottom. I sent it back. Same order an item was also missing. No direct contact number for studio so emailed instead. Studio have sent me 18 emails saying pretty much the same thing for over a month now. Apparently they are dealing with it. Still haven’t had either of the items replaced or a refund. Horrendous customer service.”

Helpful Report

Posted 1 year ago

“Still going on. With the financial ombudsman at the moment. I don’t owe anything. I cancelled the account as is my right within the first 14 days of opening it and 5 months later they’re trying to default and continue to report poorly on my credit profile. I’ve never had anything from this company. How can they just decide to ruin my credit profile. The staff haven’t got a clue what they’re doing. I’ve not had any information sent to me that I’ve requested. I asked for information to be able to send to the financial ombudsman and still nothing. Unbelievable.”

Helpful Report

Posted 1 year ago

“Did not deliver my parcel, no contact phone number to speak to anybody, countless foreign email signatures stating computer generated responses that have nothing to do with my complaint or my money or my parcel, then commiting fraud using a photo years old of a random parcel getting delivered years ago, asked for a time stamped photo, nothing, Studio did not fulfil our contract and I'm owed money!”

Helpful Report

Posted 1 year ago

“Never used this studio.co.uk before ,wish I had checked the reviews 1st no wonder they went into administration last year ,not sure why Fraser group bailed them out, anyways 1st order 3 items trainers were split and 2 t's with holes .looked like someone had warn and returned. sent back obviously as faulty had to pay myself which was a bit of a shock , thought nothing of it ,2 month later get threats to damage credit file if not pay them the original £4.99 delivery, tyring to sort this out as we speak ,what a nightmare 8 emails and counting.....to be continued”

Helpful Report

Posted 1 year ago

“Everyone needs to report studio to the financial ombudsman. You don't need to have a final response from studio to report them. Just report they are not sorting out your complaint and sending you to studio pay then studio retail. They're trying to charge me a minimum payment for items returned but I'm having none of it, no one is taking the complaint seriously and they are just sending random emails asking for same information time and time again, or replying to contact studio pay then studio pay say contact studio retail. People think you cannot report them because you didn't get a final response but you can. If they are not responding properly to your complaint in a normal timeframe report it to consumer rights or financial ombudsman.”

Helpful Report

Posted 1 year ago

“Studio are still harassing my pensioner mum for goods she returned in November 2023! They are not interested in helping and tell you to contact Studio Retail, they then say they have nothing to do with Studio Pay! They are threatening BALIFFS even though it has been proven the goods were returned! No one is interim helping even after web chats, emails and letters showing all proof!”

Helpful Report

Posted 1 year ago

Studio is rated 1.3 based on 1,572 reviews