Will never order from them again.Bought 4 solar flame lights and one stopped working after 3 days . Emailed them and they offered me 10% or refund so i went for refund . Boxed items and after a week waiting still no one from Hermes collected . Contacted them again and said as 3 were still working i would settle for 25% as there were 4. They agreed but 5 weeks later still waiting on my refund..They said to be patient and wait a bit longer ?. Its only for £3.34 but its the hassel of the whole process and annoyance . Just want it sorted so i can close my account and never ever will i order from them again. God forbid if you ever have to return goods....