I ordered a chromebook which came on the 8th November it wasn’t working properly so arranged return on 9th November. I purchased it on buy now pay 6 months later . On the 16th November Hermes collected it . On the 22nd I had my monthly statement which included £18 for the chromebook?! I asked why I had to pay this when it’s buy now pay 6 months was told still need to pay something . And was told they received chrome book back on 19th . I commented on their fb post yesterday saying still not been refunded . Had a call today saying they’ve not received it back ! Said they’ll refer it to a different department which could take an additional 7 days I demanded to speak to a manager and after 10 minutes was finally told one would call me in an hour! This was 3 hours ago. and if you ask them something they don’t want to answer they say the line is not good! £310 I’m owed by STUDIO do not order from them