My first time ordering from this Company, i ordered personalised slippers for my wife and daughter. On their very hard to navigate site, i had put them in my bag and ordered and payed straight away. I got order confirmation but one pair did not have the personal letter on it for my daughter, i thought this would be a pretty simple fix so i called customer service, neither could they add the personal letter to the order or cancel the order, so simple a task to add the letter S to personalize the slippers, but no couldn't do it '' Company policy '' Never dealt with a more unhelpful customer service in my shopping history, i will never buy another item from this shower of crooks Wouldn't recommend to anyone ever.