I have placed two orders with Studio. Both times the money has been taken but the order mysteriously doesn't go through. When you ring customer service they say that the items are still in the basket and to complete the order. They refused a refund as an order 'wasn't placed' despite them already taking the money. The bank has had to refund the money on both occasions after days of back and forth with Studio who claim no money was taken by them yet the bank say they definitely did receive it.
3 years ago
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