I have never contacted a retail company where you have to pass a security test first before you can communicate with them about an order. Most others a simple order reference number is sufficient. After much back and forth about trying to access my account I read some reviews and promptly called back to cancel my order. I may be back in a few days complaining about not getting my full refund. Never again...I would rather pay extra and have the confidence that I'm not dealing with scammers.
2 years ago
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