Absolutely dreadful customer service. Ordered a 4 piece furniture set and built the wardrobe and 2 bedside tables. Opened the chest of drawers to find 2 pieces snapped. Tried to call them to ask if they could replace the 2 snapped pieces or the chest of drawers to be told that we either have to dismantle everything and return the lot or have a 10% discount! Have tried to speak to them on the phone but as soon as you put in your account number they hang up on you. Trying to submit an online complaint which takes up to 56 days! So we cannot discuss our issue or get anywhere. Will not be making any payments and will refer to the financial ombudsman when they request the payment.