I purchased a mud kitchen, which seems lovely and of suitable quality, but it's arrived without the brackets to hold up the shelf. We contacted Studio, but were advised that they aren't able to provide these parts, so were left having to scrabble around to find an alternative at the last minute. We were offered £10 credit, but as we don't currently have any plans to buy from Studio, it's now just sat on my account and has not helped towards the cost of the alternative at all. I then left a review on their website advising of this issue and received a response stating that they had tried to contact me to discuss this but I had not answered their call. I had been home all day, with WiFi calling and had not received any missed calls at all. Looking at other reviews, this seems to be a standard copy and paste response to make it appear that they are dealing with issues, rather than actually dealing with them.