They have now blocked you from speaking to a human unless of course you are placing an order!! I am at boiling point!! They have sneakily blocked you returning items if the products comes direct from another supplier so you now have to pay to return something even when it's wrong!! I have been a customer for 20 years and the service is non existent so that's it!! I will not be ordering from them again and I will find another company that actually values it's customers! I do not wish to do every via email so that they can make more of profit for very little input!! Finished!