I hate to say it but had I realised Studio.co.uk was now part of Fraser’s Group I would have given them a ‘very’ wide berth! Fraser’s are Sports Direct (shocking) and House of Fraser (should have let the brand die and not kill a reputation in an instant, sadly. They are not a saviour of companies, but more like a thorn in the side of honest consumers! Studio has screwed up two orders over the past month; they have lied to me, shown amounts outstanding on finance which I would rather have had the option to pay in full for and completely misled me at every twist and turn. I have now reached the point whereby emails are not being responded to and I have no other option than to direct my grievance to the Financial Conduct Authority and also trading standards in order to try and help other consumers which may not be aware of the obligations of the seller and their rights under UK law.