Immediately takes money for orders. No delivery within the stated 14 days.....then cancels part of the order due to 'no stock' (furniture bundle was originally purchased) I want to therefore cancle rest of order. Told can't cancle even though the order was still processing and had not left the warehouse !?! Had to take delivery and then send back. Waited over 6 weeks for items to be delivered and sent back the next day. Another 6 weeks and numerous attempts at contacting and still no refund?! No customer complaints procedure, no way to esculate a complaint to anyone. No telephone number to speak to anyone, just a chat bot who says be patient!!!!!!