NO STARS: Ordered 19th November they haven’t refunded and haven’t sent any goods. When I do web chat it says my order number is incorrect or doesn’t exist. Spoke to a human from the financial services number on studio and he said they can’t deal with it. They are only digital customer services now which I have emailed and no reply also. Two weeks before Christmas no presents to wrap and no money refunded to repurchase. I have been a customer for years, often purchase personalised stuff for christmas and I will now never purchase from studio again. Charge back from the bank has been made, but will take 10 days for a reply so this money will not be returned in time for Christmas. I have a feeling studio are going and or are in administration hence the issues and money retaining, I suggest anyone who hasn’t yet to get their credit card or bank to refund ASAP