Pity I can't give 0. Where do you start. Ordered 5 items received 1. Reordered and the real nightmare began. All 4 in stock money taken at time of order. It is now 4 weeks and in that time the stock has come and gone but still no delivery. The so called customer service is useless. Only 1 answer meant anything positive and that was the agent who showed sympathy understood the problem and we're not alone. But now back to normal. I've contacted my bank as no refund given no doubt more nonsense to come, hopefully not the agent who can't even write proper legible English. Terrible Company don't use them. I am certain they are going bust even though the parent company is shown as House Of Fraser. They really should consider the name House Of Disaster