To cut a very long story short, items ordered and paid for at the start of December, still not received and I'm finding it impossible to cancel and get a refund. The items were Christmas themed so clearly pretty pointless in the second week of January. Online messenger is frustrating and although the staff are very polite, ultimately they don't (or perhaps don't have the authority to) help; there is no reply to the e-mails I've sent, it's very difficult to find a phone number to speak to someone and if you do, it hardly ever gets answered. To help others, the only phone number I can find is 0371 3765680, choose option 1, then 4, hold, then option 3. If you don't follow this and select other options you will be told to go through Facebook Messenger and will then be cut off. Even if you follow this it is likely you will be on hold for a VERY long time. Despite my best efforts I still haven't received my order or money back.