Having been with studio for over 20 years it is with regret that I have to turn my back on them. I've had some great products over those years but now I'm at my wits end with the appalling way this company is now running. Over the past 18 months or so I've seen a huge decline in the way it's gone especially customer service wise. I have 3 times had to chase a refund for orders not completed with generally an item missing. This last time over an £8 duvet ordered on 4/11/23 and not a sensible response from any of at least 6 different people I've had to email regarding the refund. £8 is nothing but with the thousands I've spent over the past 20 years it's a principle thing now. I want this money credited back but not one has dealt with it to completion and still having to email weekly. What a sad way to run a once great firm, with loyal customers turning their backs. Please avoid because I assure you they do not know how to do their jobs properly anymore or seem to care.