Order placed on Nov 6th 2023, to date 18th Feb no order received depsite numerous emails and cancellations - when I review the courier website arrowxl (just as bad) it shows my order has been cancelled and I quote " Order Cancelled - System Change" Studio also keep changing the mobile app so I have no history of my order on there app - the customer services team are deliberately evasive (in my opinion) and the virtual assistant that you get through to is next to hopeless - I have demanded a refund (again) and will be taking them to a small claims court AVOID STUDIO LIKE THE PLAGUE - QUICK TO TAKE YOUR MONEY BUT TRY AND GET IT BACK..............GOOD LUCK