Have shopped successfully with Studio for over 10 years but latest purchase has been a nightmare. Ordered 2 Mens jackets and matching trousers but sizings quoted on their site are way out.ie 48” trouser is actually 32”, 50 trouser is 34 and jacket supposedly 50 is 41” chest and 52 is 42”. Contacted customer service with full details of misleading info and the fact one of the jackets arrived stained . This was via their returns process asking for free return 6 days ago. Got a reply same day advising me that if the labels on the garments match what their site says then I am responsible for return postage. Contacted them again the next day disputing this as they were describing sizing which was not true sizes and reviews on their site confirm customers experiencing the same problem. I have made further contact since with no response. This is a faceless company with no access to a human contact. I have now lost all faith in studio.
2 weeks ago
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