Ordered a battery powered ride on on the 28th October, to put away for my 3 year old for Christmas. Opened it at christmas and the lights and sound didn't work. Contacted customer services today, whom said they would arrange to collect the faulty item. I asked if they would send out a replacement, I was blatantly told no, I would have to reorder it and they would issue a refund within 30 days of receiving the faulty item!! I was told it was out of the 28 day period, but surely at christmas time they would extend this, clearly not!!! Terrible service considering it was for a 3 year old from Santa. No Christmas spirit with studio!!!!