Ordered item (May 2018)didn't have to pay upfront. Item delivered ..badly packaged and damaged, contacted company who arranged for it to be collected which it was a few days later (end of May 2018)...company acknowledged receipt of returned item via phonecall. Today June 15th 2019 I received a letter asking for payment!!! Contacted customer services who said there was a return noted on my account but I need to fill in a form that they will send me!!!! Letter was threatening and said external agencies would be used to collect money owed!. Be warned DO NOT use this COMPANY.....